Retail Assistant - Forklift Driver

Work Initiatives; Cairns Regional; On-site; AUD 32,000 - 47,000; Full time

Benefits offered by this job

Birthday leave

Employee EAP

Uniform provided

Retail discounts

Team discounts

Job summary

Dahlsens Family Group of Companies is seeking a motivated warehouse team member to support timber, plasterboard, and trade sales operations. This hands-on role combines customer service, warehouse tasks and stock handling in a fast-paced environment at our Cairns store.

You will load/unload, pick/pack, serve customers at the trade counter, and help maintain yard and warehouse areas. Ongoing training and product knowledge development are provided to support your growth within the business.

Qualifications

• Experience in hardware, timber, plasterboard, or the building industry is highly regarded.
• Handling heavy building materials is essential.
• Confident and reliable team player in a physically active role.

Responsibilities

• Safely handle and store stock to minimise damage and wastage
• Pick, pack, collate, and load customer orders accurately and efficiently
• Maintain a clean, organised, and safe work environment in accordance with workplace health and safety requirements
• Assist customers with trade and retail sales enquiries, providing product knowledge and advice
• Conduct customer deliveries as required
• Ensure goods are accurately checked and matched against delivery documentation
• Operate plant, equipment, and vehicles safely and in line with company policies
• Assist with moving, relocating, and loading heavy building materials
• Participate in regular product training with leading industry brands
• Support other departments and team members as required
• Contribute to high standards of customer service and branch presentation
• Add value to our customers' building projects through exceptional service and industry knowledge

Skills

Forklift licence (LF)

Manual driver licence

Forklift experience

Physical fitness

Attention to detail

Under pressure

Organisation

Teamwork & customer service

Job description

Dahlsens Family Group of Companies is a proud, long-standing partner to Australia’s builders, from local trades and serious renovators to large-scale residential and commercial projects. As an Australian family owned and run business, we are committed to supporting the industry and the communities we serve.

We offer a true whole-of-house solution, supporting the build from the ground up - from wall frames and trusses through to doors, hardware, windows, roofing, kitchens, bathrooms, and lifestyle cabinetry. We are here to make building simpler, smarter, and more reliable.

With a legacy dating back to 1877, we continue to evolve, helping builders get the job done right and this is just the beginning.

ABOUT US

Dahlsens Family Group of Companies is a proud, long-standing partner to Australia’s builders, from local trades and serious renovators to large-scale residential and commercial projects. As an Australian family owned and run business, we are committed to supporting the industry and the communities we serve.

We offer a true whole-of-house solution, supporting the build from the ground up - from wall frames and trusses through to doors, hardware, windows, roofing, kitchens, bathrooms, and lifestyle cabinetry. We are here to make building simpler, smarter, and more reliable.

With a legacy dating back to 1877, we continue to evolve, helping builders get the job done right and this is just the beginning.

ABOUT THE ROLE

We are seeking a motivated and energetic team member to support our timber, plasterboard, and trade sales operations. This is a hands‑on role that combines customer service, warehouse operations, and stock handling in a fast‑paced environment.

You will be involved in loading and unloading products, picking and packing orders, serving customers at the trade counter, and ensuring our yard and warehouse areas are maintained to a high standard.

We are looking for someone who enjoys working as part of a team, takes pride in delivering excellent customer service, and is eager to learn and grow. In return, you'll receive ongoing training, product knowledge development, and opportunities to broaden your skills across different areas of the business.

At the heart of our success is a strong team culture, and we're looking for people who want to contribute positively to a safe, supportive, and customer‑focused workplace.

Our store operates six days per week, and this role may require Saturday work on a rostered basis.

RESPONSIBILITIES WILL INCLUDE

These roles will see a few different tasks to undertake, including which may include stock handling and storage, keeping yard area maintained in a safe manner, collating and loading customer orders and assisting with retail counter sales and transporting and unloading heavy building materials.

• Safely handle and store stock to minimise damage and wastage
• Pick, pack, collate, and load customer orders accurately and efficiently
• Maintain a clean, organised, and safe work environment in accordance with workplace health and safety requirements
• Assist customers with trade and retail sales enquiries, providing product knowledge and advice
• Conduct customer deliveries as required
• Ensure goods are accurately checked and matched against delivery documentation
• Operate plant, equipment, and vehicles safely and in line with company policies
• Assist with moving, relocating, and loading heavy building materials
• Participate in regular product training with leading industry brands
• Support other departments and team members as required
• Contribute to high standards of customer service and branch presentation
• Add value to our customers' building projects through exceptional service and industry knowledge

QUALIFICATIONS AND SKILLS

Previous experience in hardware, timber, plasterboard, or the building industry is highly regarded, and experience handling heavy building materials is essential.

You are a confident and reliable team player who enjoys working with customers and thrives in a physically active role.

• Current Forklift Licence (LF) - Essential
• Current Manual Driver Licence - Essential
• Demonstrated forklift operating experience in a busy work environment
• Physically fit with the ability to safely lift and manually handle products
• Strong attention to detail and commitment to accuracy
• Ability to work effectively under pressure and manage competing priorities
• Well-developed organisational and time management skills
• Positive attitude with a strong focus on teamwork and customer service

PERKS

Take a day off on your Birthday & still get paid for it (subject to eligibility).

Free Employee Assistance Program (EAP) for you and your family members.

Uniform provided so you can look the part when customer facing.

Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as Adidas, Woolworths, Coles, Ikea, Woolworths, Myer, Rebel Sports + more!

Team member discounts may be available (T&C may apply).

Be part of something strong, we really are growing together.

PLEASE NOTE

The successful applicant will be subject to a comprehensive reference and background checking prior to employment, this may include aPre‑employment Medical Assessment&National Police&Right to Work checks.

We are an equal opportunity employer with a zero tolerance to Drugs and Alcohol in the workplace and we do conduct regular random workplace testing.

Only applicants with the Right to Work in Australia will be considered for this position.