Customer Service Admin

Rashi Joshi; Perth; On-site; AUD 42,051 - 59,891; Full time

Benefits offered by this job

Onsite parking

Immediate start

Job summary

Rashi Joshi is seeking a Customer Service Administrator in Perth for a 2-3 month temporary contract. The role involves supporting customers from inquiry to order completion, coordinating with production teams, and maintaining accurate records.

The position offers $37 per hour plus super and onsite parking. The successful candidate will have experience in customer service, administration, or order processing, with strong communication and organisational skills and proficiency in CRM/ERP systems

Qualifications

• Previous experience in a customer service, administration, or order processing role.
• Proficient in CRM/ERP and Microsoft Office applications.
• Strong communication and organisational skills with attention to detail.

Responsibilities

• Responding to customer enquiries via phone and email.
• Processing customer orders and updating information in company systems.
• Coordinating order schedules with internal production teams.
• Providing customers with updates on order progress and delivery timeframes.
• Preparing quotations and handling customer requests.
• Maintaining accurate customer records and data integrity.
• Handling general administration, filing and documentation.
• Assisting with invoicing and purchase order administration.
• Building and maintaining positive relationships with customers and suppliers.
• Supporting the wider team with day-to-day admin tasks.

Skills

Customer service

Administration

Order processing

Communication

Organisational skills

Tools

CRM

ERP

Outlook

Word

Excel

Job description

Location: South of the River, Perth

Pay Rate: $37 per hour + super

Contract: 2-3 Month Temporary Contract

About the Company

Our client is a well-established Australian business within the manufacturing industry, supplying high-quality products to both residential and commercial customers. Due to increased workload, they are seeking an experienced Customer Service Administrator to join their team and provide support across customer service, order coordination, and general administration.

About the Role

This is a busy and varied role where you will act as a key point of contact for customers, supporting the end-to-end process from initial enquiries through to order completion. Working closely with internal production and operations teams, you will ensure customers receive timely updates and an exceptional level of service.

Key Responsibilities

• Responding to customer enquiries via phone and email
• Processing customer orders and updating information within company systems
• Coordinating order schedules and liaising with internal production teams
• Providing customers with updates regarding order progress and delivery timeframes
• Preparing quotations and processing customer requests
• Managing customer records and ensuring data accuracy
• Handling general administration, filing, and documentation requirements
• Assisting with invoicing and purchase order administration
• Building and maintaining positive relationships with customers and suppliers
• Supporting the wider team with day-to-day administrative tasks

About You

• Previous experience in a customer service, administration, or order processing role
• Strong communication skills and a professional phone manner
• Excellent organisational skills and attention to detail
• The ability to multitask and manage competing priorities
• Experience using CRM, ERP, or similar business systems
• Intermediate Microsoft Office skills, including Outlook, Word, and Excel
• A proactive attitude and willingness to support a busy team environment

What's on Offer?

• Immediate start opportunity
• $37 per hour + super
• 2-3 month temporary assignment
• Supportive and collaborative team culture
• Varied role with a mix of customer service and administration responsibilities
• South of the River location with onsite parking available