Customer Service & Fleet Coordinator

Index Group Ltd; Sunshine Coast Regional; In loco; AUD 40.000 - 60.000; Part-time

Vantaggi offerti da questo lavoro

Training provided

Casual employment

4 days on / 4 days off roster

Descrizione del lavoro

Index Group Ltd on the Sunshine Coast is seeking a hands-on customer service and fleet operations coordinator. You will welcome customers, take bookings, manage vehicle availability and ensure vehicles are ready for collection while keeping operations running smoothly.

The role covers driving and relocating vehicles, assisting with fleet presentation, and using computer systems to handle enquiries. A friendly, reliable team player with a flexible attitude will thrive in a casual, 4 days on / 4

Competenze

• Experience in car rental, fleet management, tourism or customer service is an advantage, but not essential.
• Confident, friendly and professional when dealing with customers.
• Comfortable using computers and learning new systems.

Mansioni

• Welcoming customers and delivering a professional, friendly rental experience
• Managing bookings, customer enquiries and vehicle availability
• Driving and relocating vehicles safely and efficiently
• Preparing vehicles for customer collection and assisting with fleet presentation
• Providing customers with information about vehicles, rental services and policies
• Handling customer questions and resolving issues professionally
• Monitoring vehicle movements, availability and operational requirements
• Working closely with the team to keep the daily operation running smoothly
• Assisting with general fleet and branch duties as required

Conoscenze

Customer service

Driving

Organisation

Communication

Team player

Computer literacy

Descrizione del lavoro

This is a hands-on role combining customer service, rental operations and fleet coordination. You'll be helping customers, managing bookings and making sure our vehicles are where they need to be, when they need to be there.

Key responsibilities

• Welcoming customers and delivering a professional, friendly rental experience
• Managing bookings, customer enquiries and vehicle availability
• Driving and relocating vehicles safely and efficiently
• Preparing vehicles for customer collection and assisting with fleet presentation
• Providing customers with information about vehicles, rental services and policies
• Handling customer questions and resolving issues professionally
• Monitoring vehicle movements, availability and operational requirements
• Working closely with the team to keep the daily operation running smoothly
• Assisting with general fleet and branch duties as required

About you

• Confident, friendly and professional when dealing with customers
• A confident and capable driver with a current unrestricted/open driver's licence
• Comfortable driving a range of vehicles
• Organised and able to manage multiple tasks throughout the day
• Reliable, punctual and willing to get involved
• Comfortable using computers and learning new systems
• A strong communicator with good attention to detail
• Able to work independently while also being a strong team player
• Available to work a 4 days on / 4 days off rotating roster, including some weekends
• Experience in car rental, fleet management, tourism, hospitality or customer service is an advantage, but not essential

About us

• We're a family-owned rental car business operating in the Sunshine Coast tourism industry.
• 4 days on / 4 days off rotating roster
• Casual employment
• Training provided
• A varied role - you're not stuck behind a desk all day
• Opportunity to learn and grow within the rental car industry
• Supportive team environment
• Be part of a growing family-owned business
• Every day is different
• Competitive salary based on experience
• Stable, long-term employment opportunity
• Varied role with autonomy and responsibility