Customer Service Experience Specialist | Eastern Creek

Katz Recruitment; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

Katz Recruitment is seeking a Customer Service Experience Specialist in Eastern Creek to manage orders, coordinate accounts and support sales, operations and supply chain in a fast-paced B2B environment.

You will liaise with internal teams, handle stock availability, deliveries, returns and customer issues, build strong relationships with business customers and ensure orders are accurate and on track.

Qualifications

• Experience in B2B customer service or account coordination.
• Ability to liaise with sales, operations and supply chain.
• Strong communication and problem-solving skills.

Responsibilities

• Process and manage customer orders through ERP.
• Coordinate ongoing business customer relationships and accounts.
• Respond to inquiries about stock, orders and delivery dates.
• Liaise with sales, operations, supply chain and warehouse teams.
• Resolve delivery issues, discrepancies and customer concerns.
• Process returns, credits and warranty claims.
• Maintain accurate customer and order information.
• Build strong relationships with business customers.

Skills

B2B customer service

Account coordination

Internal sales

Customer experience

Tools

ERP system

Job description

Customer Service Experience Specialist | Eastern Creek

Bring your customer service and account management experience to a fast-paced B2B environment where you'll manage customer orders, solve problems and work closely with sales, operations and supply chain.

Opportunity
If you enjoy building relationships with customers, keeping orders moving and solving problems when things don't go to plan, this could be a great opportunity.

We're looking for an experienced Customer Service Experience Specialist to join an established and reputable organisation based in Eastern Creek.
This isn't a traditional call centre role. You'll work with ongoing business customers and accounts, managing orders, stock availability, deliveries, returns and customer issues while working closely with internal sales, operations and supply chain teams.

The Role
You'll be responsible for providing a high level of customer service while ensuring orders and customer requirements are managed accurately and efficiently.

Your responsibilities will include:

• Processing and managing customer orders through the ERP
• Managing forward and back orders and delivery dates
• Responding to customer enquiries regarding stock, orders and service
• Liaising with sales, operations, supply chain and warehouse teams
• Resolving delivery issues, discrepancies and customer concerns
• Processing returns, credits and warranty claims
• Supporting service and administrative activities
• Maintaining accurate customer and order information
• Building strong ongoing relationships with business customers

You'll need to be comfortable working in a busy environment where there are multiple customers, orders and priorities to manage simultaneously.

Ideal Candidate You'll bring previous B2B customer service, account coordination, internal sales or customer experience experience, ideally from a manufacturing, wholesale, distribution or other product-based environment.

We're looking for someone who:

• Has experience managing ongoing business customer relationships
• Is confident handling orders and customer enquiries
• Has worked with an ERP or similar business system
• Has strong attention to detail
• Can manage competing priorities
• Has excellent communication and phone skills
• Enjoys solving customer problems
• Works well across sales, operations and supply chain
• Is reliable, professional and genuinely customer-focused

Experience with returns, warranties, stock management or wholesale will be highly regarded.

Why Join You'll join an established and reputable organisation with a strong focus on customer experience, teamwork and employee development.

It's an opportunity to build on your customer service experience within a professional B2B environment where you'll work with customers, sales and operational teams every day.

Additional information

• B2B Customer Service
• work with ongoing business customers and accounts
• ensuring orders and customer requirements are managed accurately