Dispatch & E-Commerce Coordinator – Full Time

Sugar Rush by Steph; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Sugar Rush by Steph is seeking a Dispatch & E-Commerce Coordinator to ensure online and corporate orders are packed, processed and dispatched on time. You will coordinate daily dispatch schedules and liaise with production to prepare orders for dispatch.

The role emphasizes speed, accuracy, attention to detail and strong organisational skills, within a friendly, collaborative team in a growing Australian business.

Qualifications

• Experience in e-commerce order fulfilment and dispatch.
• Able to work quickly while maintaining accuracy and quality.
• Strong attention to detail and pride in correct orders.
• Good organisational skills and ability to prioritise workloads.

Responsibilities

• Pick, pack and dispatch online and corporate orders efficiently and accurately.
• Process orders, print shipping labels and prepare courier documentation.
• Check order quantities, customer details and delivery requirements.
• Ensure orders are securely packed and meet quality standards.
• Coordinate daily dispatch schedules and meet courier collection deadlines.
• Liaise with production teams to prepare orders for dispatch.
• Monitor packaging supplies and assist with inventory management.
• Maintain an organised, clean dispatch workspace.
• Identify and resolve dispatch-related issues proactively.

Skills

Attention to detail

Time management

Communication

Teamwork

Initiative

Reliability

Tools

Shipping platforms

Online ordering systems

Job description

Dispatch & E-Commerce Coordinator – Full Time

You will play an important role in ensuring our online and corporate orders are accurately packed, processed and dispatched on time.

Key responsibilities

Picking, packing and dispatching online and corporate orders efficiently and accurately

Processing orders, printing shipping labels and preparing courier documentation

Checking order quantities, customer details and delivery requirements

Ensuring orders are securely packed and presented to our quality standards

Coordinating daily dispatch schedules and meeting courier collection deadlines

Liaising with production teams to ensure orders are ready for dispatch

Monitoring packaging supplies and assisting with inventory management

Maintaining an organised, clean and efficient dispatch workspace

Proactively identifying and resolving dispatch-related issues

About you

Previous experience in e-commerce order fulfilment, dispatch, picking and packing is highly desirable

Speed and efficiency – Able to work quickly while maintaining accuracy and quality

Exceptional attention to detail – Takes pride in ensuring every order is correct

Initiative and independence – Proactively manages tasks without constant supervision

Strong organisational skills – Able to prioritise workloads and meet tight deadlines

Accountability – Takes ownership of responsibilities and follows through on tasks

Ability to work under pressure – Remains focused and productive during busy periods

Computer literacy – Comfortable using online ordering systems, shipping platforms and basic computer applications

Reliability and punctuality – Consistently dependable with a strong work ethic

Teamwork – Communicates effectively and works collaboratively with others

About us

Stable, full-time employment with a growing Australian business

Friendly, supportive and collaborative team environment

Opportunities for professional development and career progression

Exposure to exciting corporate projects and well-known brands

A dynamic workplace with varied daily responsibilities