Customer Service Coordinator — Remote & Flexible Perks

Five Good Friends; Brisbane; Hybrid; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible working

Wellness allowance

Extra leave after 2 years

Counselling services

Parental leave support

Job summary

Five Good Friends in Brisbane is seeking a Customer Service Coordinator to join our busy team supporting Members and Helpers. You will be the friendly voice on the phone, handle emails and chats, and help people feel heard and supported while using our services.

You’ll have at least two years in customer support, strong communication, and comfort with multiple systems. Our Brisbane-based HQ and flexible work-from-home option mean you can contribute from anywhere in the region while staying

Qualifications

• Minimum 2 years' experience in customer support or contact centre.
• Comfortable handling high-volume phone-based interactions.
• Strong verbal and written communication; ability to build rapport.
• Proficient with multiple computer systems simultaneously.
• Able to work independently and with a team.

Responsibilities

• Handle inbound/outbound calls, emails and chat to support Members and Helpers.
• Resolve issues and capture feedback with care.
• Proactively engage to drive engagement and satisfaction.
• Coach users to maximise use of our software.
• Collaborate with internal teams to deliver exceptional service.

Skills

Customer service

Call centre experience

Verbal communication

Written communication

Multitasking

Time management

Tools

CRM software

MS Office

Job description

Five Good Friends in Brisbane is seeking a Customer Service Coordinator to join our busy team supporting Members and Helpers. You will be the friendly voice on the phone, handle emails and chats, and help people feel heard and supported while using our services.

You’ll have at least two years in customer support, strong communication, and comfort with multiple systems. Our Brisbane-based HQ and flexible work-from-home option mean you can contribute from anywhere in the region while staying