Aged Care Workforce & Rostering Coordinator (Remote)

Five Good Friends; City of Brisbane; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Flexible working

Wellness allowance

Extra annual leave

Employee Assistance Program

Parental leave top up

Job summary

Five Good Friends is seeking a Workforce Coordinator to join our Aged Care & Quality Team. You’ll match Helpers to Members, build rosters, and coordinate onboarding to ensure smooth operations.

In this role you’ll drive workforce planning, ensure compliance with Aged Care requirements, and support remote teams with clear communication. If you’re organised, tech-savvy, and passionate about delivering exceptional care, we’d love to hear from you.

Qualifications

• Experience in rostering (ideally in aged care, disability, or health).
• Knowledge of Aged Care and NDIS workforce requirements (or willingness to learn).
• Strong communication and organisational skills.
• A friendly, professional approach and a genuine interest in supporting vulnerable communities.
• Ability to work independently and as part of a team with remote colleagues.
• High IT literacy and confidence using multiple systems.
• National Police Check paid for by the company with potential state checks.

Responsibilities

• Helper Matching & Rostering: Identify and match Helpers to Members based on preferences, skills, and availability. Create and maintain rosters, coordinate meet-and-greets, and ensure smooth onboarding.
• Workforce Planning: Collaborate with internal teams to ensure workforce capacity meets Member needs. Engage in proactive recruitment and planning.
• Compliance & Quality: Ensure all Helper matches meet Aged Care requirements. Respond to incidents and feedback in line with policy.
• Helper Engagement: Be a friendly, responsive point of contact for Helpers. Support them with app queries and foster a positive experience.
• Team Collaboration: Participate in care team meetings, share insights, and support your teammates when needed.

Skills

Rostering

Communication

IT Literacy

Remote Collaboration

Education

HR qualification or related field

Tools

MS Office

HRIS systems

Job description

Five Good Friends is seeking a Workforce Coordinator to join our Aged Care & Quality Team. You’ll match Helpers to Members, build rosters, and coordinate onboarding to ensure smooth operations.

In this role you’ll drive workforce planning, ensure compliance with Aged Care requirements, and support remote teams with clear communication. If you’re organised, tech-savvy, and passionate about delivering exceptional care, we’d love to hear from you.