Client Liasion

Western Work Force Pty Ltd; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Brand new head office

Regular Friday social events

Career advancement opportunities

Market competitive salary and benefits

Job summary

Western Work Force in Sydney's Northern Suburbs is seeking an Orders Coordinator to manage the orders process across our distribution network. This full-time role is based at our brand new head office and offers career advancement opportunities within a highly reputable global company.

You will handle order processing, coordinate shipments, liaise with clients, provide product information, pricing and delivery timelines, and maintain accurate ERP data.

Qualifications

• Previous experience in Orders Coordinator/Customer Service/Sales role.
• Excellent customer service and order processing skills.
• Strong organisational skills and attention to detail.
• Positive, proactive approach that is solutions driven.
• Willing to learn new products.
• Strong team player.
• Full proficiency in MS Office applications (Excel, Word, PowerPoint, Internet, and Email).

Responsibilities

• Process customer orders and coordinate shipment/logistics.
• Liaise with clients and handle queries.
• Provide product information, availability & pricing, delivery timelines, specs and payment terms.
• Data entry using the ERP system.
• Support marketing initiatives with technical information for customers.
• Organise dispatch of orders and projects.
• Maintain accurate customer records and relationships.
• Resolve order placement issues via the online portal.
• Provide administrative support to the Commercial Team.
• Follow and comply with company policies and procedures.

Skills

Orders coordination

Customer service

Sales support

MS Office

Attention to detail

Team player

Tools

MS Office

Job description

Western Work Force – Sydney Northern Suburbs NSW

Brand new head office, Northern Suburbs

Global Award-Winning company - Career Advancement Opportunities

Western Work Force is an Australian owned company and a market leader in providing temporary, contract and permanent staffing solutions across many industry sectors throughout Australia.

Our client is a Global company and is proud to be a market leader in the supply and distribution of high-quality lighting products through Australia. Due to continued growth, they are looking to appoint an Orders Coordinator on a full-time basis to manage the orders process for potential and existing customers through their distribution network.

Key Responsibilities:

• Responsible for customer orders processing and coordinating the shipment/logistics of orders.
• Client liaison and attend to customer queries.
• Provide accurate product information, availability & pricing, delivery timelines, specifications and payment terms as required.
• Accurate data entry using the ERP system.
• Provide active support of marketing initiatives and new product launches by offering technical information to Customers.
• Organising the dispatch of orders and projects.
• Establish, maintain, and enhance customer relationships by maintaining accurate records.
• Assist with a resolution of the order placement issues via Company own online portal.
• Provide Commercial Team with additional administrative support, as necessary.
• Follow and comply with all company policies and procedures.

Key Skills, Experience and Qualifications Required:

• Previous experienced gained in Orders Coordinator/Customer Service/Sales role.
• Excellent customer service and order processing skills.
• Strong organisational skills and attention to detail.
• Positive, proactive approach that is solutions driven.
• Willing to learn to new products.
• Strong team player.
• Full proficiency in MS Office applications (Excel, Word, PowerPoint, Internet, and Email).

What our client offers:

• Brand new modern head office.
• Regular Friday social events.
• Highly reputable global company.
• Permanent position with career advancement opportunities.
• Market competitive salary and benefits.