Entry-Level Customer Experience & Orders Coordinator

Blackbook Executive Pty; Melbourne; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Hands-on training

Career development opportunities

Competitive salary package

Job summary

Blackbook Executive Pty is seeking a motivated, entry-level candidate to join our client’s customer service and administration team in Melbourne. You will respond to enquiries by phone, email and online chat, prepare quotes, and create sales orders in the system.

One-on-one training is provided to develop product knowledge and data entry skills. You will work closely with internal teams to ensure accurate information flows and timely responses.

Qualifications

• Previous experience in customer service or administration is advantageous, but not essential.
• Strong attention to detail with the ability to accurately enter data and process orders.
• Excellent communication skills, both written and verbal, with a friendly and professional approach.

Responsibilities

• Respond to customer enquiries via phone, email and online chat in a professional and timely manner.
• Prepare accurate quotes and assist customers with product and order enquiries.
• Create sales orders and ensure all customer information and order details are accurately entered into the system.
• Liaise with suppliers and internal teams to coordinate customer requirements and resolve issues.
• Manage multiple enquiries and administrative tasks while ensuring deadlines and priorities are met.
• Maintain accurate records and provide high-quality customer service throughout the order process.

Skills

Customer service

Attention to detail

Communication

Task prioritisation

Tools

Microsoft Office

Data entry

Job description

The Company

Our client is a well-established manufacturing business with a strong reputation for quality and customer service. This is an excellent opportunity to join a supportive team where you will play an important role in ensuring smooth day-to-day operations and delivering a positive customer experience.

Key Responsibilities

• Respond to customer enquiries via phone, email and online chat in a professional and timely manner.
• Prepare accurate quotes and assist customers with product and order enquiries.
• Create sales orders and ensure all customer information and order details are accurately entered into the system.
• Liaise with suppliers and internal teams to coordinate customer requirements and resolve any issues.
• Manage multiple enquiries and administrative tasks while ensuring deadlines and priorities are met.
• Maintain accurate records and provide consistent, high-quality customer service throughout the order process.

About You

• Previous experience in customer service, administration or a similar role is advantageous, but not essential.
• Strong attention to detail with the ability to accurately enter data and process orders.
• Excellent communication skills, both written and verbal, with a friendly and professional approach.
• Ability to prioritise multiple tasks and manage competing demands in a fast-paced environment.
• Proficient in Microsoft Office, with the ability to learn new systems quickly.
• A proactive, organised and positive attitude, with a willingness to learn and contribute to a team.

Graduates and entry-level candidates are encouraged to apply, with one-on-one training provided to help you develop the skills and product knowledge needed to succeed in the role.

What’s on Offer?

This is a fantastic opportunity to join a reputable manufacturing business based in Heidelberg, offering a competitive salary package commensurate with experience. You will be joining a supportive team with hands-on training, the opportunity to build your customer service and administrative skills, and potential for future career development.

If this opportunity is of interest, please APPLY, or contact Hannah Nellist at Blackbook Executive on (03) 9823 7*** for a confidential discussion.

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