Customer Service Coordinator

Supercharge Batteries; Sydney; Presencial; AUD 55.000 - 65.000; Jornada completa

Descripción de la vacante

Supercharge Batteries is seeking a highly organized Customer Service Coordinator to join our team in Australia. You will handle order management, customer inquiries, and coordination with state branches to ensure timely deliveries.

You will also manage invoicing and provide regular reporting, leveraging SAP, Excel, and Outlook to maintain accurate records. The role emphasizes strong communication, relationship management, and the ability to handle multiple priorities in a fast-paced environment.

Formación

• Previous experience in customer service, order processing, administration, or account coordination.
• Strong communication and relationship management skills.
• Experience using SAP or similar ERP systems.
• Intermediate to advanced Microsoft Excel and Outlook skills.
• Strong organisational and time management abilities.
• High attention to detail and problem-solving capability.
• Ability to manage multiple customer accounts and competing priorities.

Responsabilidades

• Monitor Order Portal and EDI systems for incoming customer orders.
• Process and distribute purchase orders to relevant State branches and Account Representatives.
• Ensure orders are entered accurately and processed within agreed timeframes.
• Maintain and update purchase order tracking files and records.
• Respond to customer enquiries via phone and email.
• Provide order status updates and delivery information to customers.
• Build and maintain strong relationships with key national account customers.
• Resolve customer concerns and escalate where appropriate.
• Liaise with State branches and representatives regarding outstanding orders.
• Monitor undelivered orders and proactively follow up delayed shipments.
• Communicate delivery delays and revised schedules to customers.
• Coordinate with internal teams to ensure customer expectations are managed effectively.
• Process invoices for completed deliveries using SAP.
• Send invoices and supporting documentation to customers.
• Assist with customer account enquiries and invoice reconciliation issues.
• Conduct ATB (Aged Trial Balance) follow-up with customers regarding overdue invoices.
• Maintain accurate customer and order records.
• Update tracking spreadsheets and reporting tools.
• Prepare and submit weekly activity reports by Friday lunchtime.
• Support continuous improvement of customer service and order management processes.

Conocimientos

Customer service

Order processing

Administration

Time management

Attention to detail

Relationship management

Multitasking

Herramientas

SAP

Excel

Outlook

Descripción del empleo

For well over 3 decades,Supercharge Batterieshas been a market leader in the automotive battery industry.

Our parent company Ramcar ANZ operates a diverse range of businesses across Australia and New Zealand, including battery supply, battery recycling, mobile service and automotive services.

About the role

We are seeking a highly organised, customer-focused Customer Service Coordinator to join our team.

The successful candidate will be a good team player with a can-do attitude, excellent attention to detail and the ability to manage competing priorities in a fast-paced environment.

Key Responsibilities

Your Key Responsibilities include, but are not limited to:

Order Management

• Monitor Order Portal and EDI systems for incoming customer orders.
• Process and distribute purchase orders to relevant State branches and Account Representatives.
• Ensure orders are entered accurately and processed within agreed timeframes.
• Maintain and update purchase order tracking files and records.

Customer Service

• Respond to customer enquiries via phone and email.
• Provide order status updates and delivery information to customers.
• Build and maintain strong relationships with key national account customers.
• Resolve customer concerns and escal ...

Delivery Coordination

• Liaise with State branches and representatives regarding outstanding orders.
• Monitor undelivered orders and proactively follow up delayed shipments.
• Communicate delivery delays and revised schedules to customers.
• Coordinate with internal teams to ensure customer expectations are managed effectively.

Invoicing and Accounts Support

• Process invoices for completed deliveries using SAP.
• Send invoices and supporting documentation to customers.
• Assist with customer account enquiries and invoice reconciliation issues.
• Conduct ATB (Aged Trial Balance) follow-up with customers regarding overdue invoices.

Reporting and Administration

• Maintain accurate customer and order records.
• Update tracking spreadsheets and reporting tools.
• Prepare and submit weekly activity reports by Friday lunchtime.
• Support continuous improvement of customer service and order management processes.
• Any additional ADHOC tasks as needed.

Skills and Experience

• Previous experience in customer service, order processing, administration, or account coordination.
• Strong communication and relationship management skills.
• Experience using SAP or similar ERP systems.
• Intermediate to advanced Microsoft Excel and Outlook skills.
• Strong organisational and time management abilities.
• High attention to detail and problem-solving capability.
• Ability to manage multiple customer accounts and competing priorities.