Customer Service Representative

Batteries On The Go; Sydney; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Complimentary roadside assistance

Job summary

Batteries On The Go is seeking a Customer Service Representative in Sydney to provide friendly phone and online support, coordinating with technicians to assist customers and keep them informed. The role offers a fixed 5-day hybrid roster and a clear path to develop skills in service delivery.

You will handle inquiries, troubleshoot, document details accurately, and maintain a calm, patient approach to help customers get back on the road.

Qualifications

• Friendly, professional phone manner and clear written communication.
• Ability to reassure customers and stay focused during busy periods.
• Accuracy when recording locations, customer details and service requests.
• Comfort using different systems and a willingness to learn.
• Ability to manage enquiries and coordinate assistance while tracking details.
• Reliable, supportive approach and the confidence to work independently.

Responsibilities

• Help customers by phone, email, our website and social media, providing friendly advice and clear information.
• Take the time to understand each customer's situation, showing patience, empathy and a genuine willingness to help.
• Arrange the right assistance and coordinate with our technicians to get customers back on the road.
• Keep customers informed and reassured so they know what happens next and feel confident that help is on its way.
• Help with troubleshooting, warranty enquiries and customer concerns, explaining options and finding practical solutions.
• Support your teammates and keep customer details accurate so everyone has the information they need to help.

Skills

Friendly communication

Calm approach

Attention to detail

Computer confidence

Organisation

Team spirit

Job description

Batteries On The Go | Customer Service Representative

Full-time | $60,000-$70,000 per year + super | Fixed 5-day hybrid roster

We have helped 93,000 customers back on the road. Over 2,600 5-star reviews. At Batteries On The Go, a helpful voice on the phone is where that service begins and that's where you come in.

At Batteries On The Go, we love helping people. You'll enjoy connecting with customers, organising the assistance they need and working alongside our technicians to get them back on the road. Your friendly, caring approach will help customers feel supported, informed and confident that help is on its way.

The role at a glance

Employment: Full-time.

Salary: $65,000-$75,000 per year, plus super and leave loading.

Roster: Fixed 5 day or night working roster.

Location: Arndell Park, with secure onsite parking.

*Work from home:* One day per week.*

Your role and responsibilities

Help customers by phone, email, our website and social media, providing friendly advice and clear information.

Take the time to understand each customer's situation, showing patience, empathy and a genuine willingness to help.

Arrange the right assistance and coordinate with our technicians to get customers back on the road.

Keep customers informed and reassured so they know what happens next and feel confident that help is on its way.

Help with troubleshooting, warranty enquiries and customer concerns, explaining options and finding practical solutions.

Support your teammates and keep customer details accurate so everyone has the information they need to help.

What makes you a great fit

You'll thrive in this role if you enjoy helping people, solving problems and working as part of a team. You'll also bring:

Friendly communication: A caring, professional phone manner and clear written communication.

A calm approach: The ability to reassure customers and stay focused during busy periods.

Attention to detail: Accuracy when recording locations, customer details and service requests.

Computer confidence: Confidence using different systems and a willingness to learn.

Organisation: The ability to manage enquiries and coordinate assistance while keeping track of the details.

Team spirit: A reliable, supportive approach and the confidence to work independently.

Join a team with a strong reputation for customer care.

*Enjoy a fixed roster and one day hybrid from home.*

Receive complimentary roadside assistance for your vehicle.

Build your skills with training and ongoing support.

Explore opportunities for career development within the company.

Finish your day knowing you've helped people get on with theirs.

Previous customer service or call centre experience is an advantage. You'll need a quiet workspace and reliable internet connection for your work-from-home day.