Customer Service Coordinator

people2people; City of Brisbane; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Supportive team environment

Extension potential

Positive workplace culture

Job summary

people2people is seeking a proactive Customer Service Coordinator for a 3 month temporary role in Brisbane. You will be the primary contact for customers, coordinating collection requests and managing logistics to ensure a smooth customer experience.

You will work cross-functionally, maintain CRM records, and support turnaround times while building strong customer relationships. Extension scope may be available based on performance.

Qualifications

• Experience in customer service, administration or coordination roles.
• Strong communication and relationship-building skills.
• Excellent organisational abilities with multi-tasking in a fast-paced environment.
• Attention to detail and proactive problem-solving.

Responsibilities

• Handle customer enquiries and coordination of returns/collections.
• Coordinate logistics and liaise with internal teams and external customers.
• Maintain records and provide updates to stakeholders.
• Support operational requirements to meet turnaround times.

Skills

Customer service

Coordination

Administration

MS Office

Tools

CRM systems

Job description

3 month temp role with scope for extension

About the Role

We are seeking a proactive and customer-focused Customer Service Coordinator to join a high performing customer service team. In this role, you will be the primary point of contact for customers, coordinating collection requests, managing logistics, updating the internal CRM systems and ensuring a smooth and efficient customer experience.

Working closely with internal teams and external customers, you will play a key role in maintaining turnaround times, supporting operational requirements, and ensuring customer expectations are consistently met.

Key Responsibilities

• Manage and action return and collection requests, ensuring timely turnaround and availability of equipment.
• Proactively follow up with customers regarding outstanding returns and collection schedules.
• Coordinate returns and urgent requests with internal stakeholders to meet business deadlines.
• Build strong relationships with customers and provide a high level of service throughout the return process.
• Liaise with transport providers and drivers to arrange timely collections.
• Monitor return timeframes and escalation any potential delays or issues as required.
• Maintain accurate records and provide updates to relevant teams.

Skills & Experience

• Previous experience in a customer service, customer support, coordination, or administration role.
• Strong communication skills with the ability to build positive relationships with a wide range of stakeholders.
• Excellent organisational skills and the ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and a proactive approach to problem-solving.
• Experience coordinating logistics, inventory, or return processes will be highly regarded.
• Proficiency in Microsoft Office and the ability to learn new systems quickly.

What's on Offer

• Supportive and collaborative team environment.
• Opportunity to work in a busy and varied coordination role.
• Scope for extension.
• Positive workplace culture.

This is an excellent opportunity for a customer-focused professional who enjoys building relationships, coordinating multiple tasks, and delivering an exceptional customer experience. His role is being managed by Melanie Hammond (07) 3118 0***.