Customer Service Consultant | Racv Mildura

Racv; Sale; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Fantastic employee benefits

Hybrid working model

Job summary

RACV is seeking skilled Customer Service Consultants to join the Mildura contact centre. The role centers on inbound calls, delivering personalized experiences and upholding our brand promise.

A fully paid training program will upskill you in systems, customer service, and sales, with a hybrid working arrangement after completion of training. This is a permanent full-time position starting Monday, 26 October.

Qualifications

• Experience in phone-based/customer service is essential.
• Exposure to a target/KPI oriented environment is preferred.
• Strong communication and listening skills with a problem-solving approach.

Responsibilities

• Handle inbound calls delivering personalized experiences to members and customers.
• Upskill through a structured training program and contribute to sales and product knowledge.

Skills

Phone-based service

Customer service

Target/KPI oriented

Communication skills

Problem solving

Tools

CRM systems

Job description

• Fantastic employee benefits
• Hybrid Working Model (upon successful completion of training)

Grab this rare & special opportunity to shape RACV’s Member Engagement Team's direction, advancing your career in a respected organization known for its impactful community work. This role offers both professional growth and a chance to create a meaningful impact.

We're seeking skilled individuals to join our Mildura contact centre team as committed Customer Service Consultants. In this role, which involves taking inbound calls, you'll focus on delivering personalized and valuable experiences to members and customers, consistently upholding our brand promise in every interaction.

What will you be doing:

Hit the ground running with this inbound contact centre position. With our fully paid and structured training program you will be upskilled in systems, customer service and sales, and product knowledge. Then join a team who backs each other, in the kind of workplace people enjoy coming to.

You will play a critical role helping people who value and appreciate your care, and our products and services. With lots of variety, every day this role will bring new experiences.

Permanent full-time role - Commencing Monday the 26th of October

Flexi roster - Current schedule is a rotational roster | Monday to Friday & Weekends between the hours of 7am - 6pm.

Hybrid working arrangement - providing great flexibility.

Drive sales - by focusing on members’ needs and providing immediate and effective solutions with our range of products and services.

Champion personalised conversations – by providing exceptional service experiences that deliver on our brand promise.

Learning Program - availability between 9.00am-5:30pm Monday-Friday. We will set you up for success with a comprehensive 2-month learning program focusing on Emergency Roadside Assistance and Motor Insurance in the first instance.

Dedicated Support Model during Learning - Throughout your learning journey, you'll gain valuable skills in systems, customer service, sales, and product knowledge. With a dedicated support model by your side, you'll have everything you need to master our products and services with confidence.

What we’re looking for:

Our values are designed to shape and reinforce our desired ways of working. Therefore, we are looking for talented individuals who are driven by providing exceptional experiences.

The successful candidate should possess:

Demonstrated experience in a phone-based/customer service role - essential.

Prior exposure to a target/KPI oriented setting

Significant personal drive and enthusiasm

Genuine dedication to providing high-quality service.

A problem-solving approach with excellent listening and questioning skills.

Effective verbal and written communication abilities

What we provide:

We offer a hybrid working model in which you can work from the comfort of home and our RACV Mildura office following the completion of our training program.

We provide an excellent salary paired with appealing perks like leadership and career growth prospects, complimentary roadside assistance, insurance savings, and more. RACV values both you and our community. Through our Workplace Giving program, you can choose how to contribute to causes you're passionate about, whether it's through volunteering, donations, or fundraising – all in ways that suit your preferences.

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