Retail Consultant

RACV; Traralgon; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

50% off Insurance policies

Free Roadside Assistance

Staff Discounts on Accommodation at RA

Job summary

RACV is seeking a customer service specialist in Traralgon to deliver exceptional service to members both in-store and by phone. In this blended role, you will assist with Home & Car Insurance, Emergency Assistance, Travel Insurance and attraction tickets, while supporting the Memberline Contact Centre with inbound calls.

The position starts Monday, 26 October, offers permanent full-time hours (38 hours) on a 6-week cycle roster, and includes extensive training.

Qualifications

• Face-to-face customer service experience.
• Over the phone customer service experience.
• Experience achieving sales targets and KPI’s.
• Self-driven and motivated to succeed.
• Proficient in navigating through multiple systems.
• Enthusiastic, resilient, and committed to providing a positive member experience.
• Individuals that work well in a team environment.

Responsibilities

• Provide immediate and effective solutions to our members, through meaningful and personalised conversations.
• Identify needs to educate and offer the best solutions for members' motoring requirements.
• Assist our Memberline Contact Centre with inbound home & motor insurance calls.
• Support in-store customer interactions and service delivery as part of the blended role.
• Adapt to the 6-week cycle fixed roster and contribute to a positive member experience.

Skills

Face-to-face CS

Phone-based CS

Sales targets KPI

Multi-system navigation

Teamwork

Self-driven

Enthusiastic attitude

Job description

• Exclusive RACV Staff Discounts on Accommodation at all our RACV Resorts
• 50% off Insurance policies
• Free Basic Roadside Assistance

Our RACV Retail Outlet based in Traralgon prides itself on providing exceptional service to our community and we are looking for a customer service specialist to join our team.

You will be front line in assisting new or existing RACV members who visit our store, with all enquiries from purchasing Home & Car Insurance, Emergency Assistance products to even Travel Insurance and Attraction tickets! As part of this exciting, blended role, you will also be assisting our Memberline Contact Centre with inbound home & motor insurance calls.

Commencing on Monday, 26th of October We are offering a Permanent Full Time 38 hours, working on a 6-week cycle fixed roster.

• Provide immediate and effective solutions to our members, through meaningful and personalised conversations.
• Ensure the identification of needs to educate and offer our members the best solutions for their motoring requirements and to deliver on our brand promise.
• Plus, much more!

About You:

Our values are designed to shape and reinforce our desired ways of working. Therefore, we are looking for talented individuals who are driven by providing exceptional experiences.

Our retail stores offer exposure to a corporate environment; you will be assisting our members & customers over the phone and face to face instore. The successful applicant will possess the following traits:

• Face to face customer service experience
• Over the phone customer service experience
• Prior experience achieving sales targets & KPI’s is highly regarded but not essential.
• Self-driven and motivated to succeed.
• Proficient in navigating through multiple systems
• Enthusiastic, resilient, and committed to providing a positive member experience.
• Individuals that work well in a team environment.

Previous experience in a similar role is highly regarded, as would significant experience working in a phone-based customer service environment.

Extensive Training Program:

RACV are offering 7 weeks of full-time paid training (Monday – Friday). This may include 2-3 days in our Noble Park, VIC office.

With our unique learning approach of virtual classroom work (with an RACV facilitator), real time experience in your designated retail store, completed buddy sessions and ongoing support, you will be setup for the ultimate success in building a career with the RACV.

Following your training period, you will then transition and work on your dedicated rostered hours

Employee Benefits:

• 50% off Insurance policies
• Free Roadside Assistant
• Exclusive RACV Staff Discounts on Accommodation at all RACV Resorts

We offer a great salary with attractive benefits including leadership and career development opportunities, free roadside assistance, discounts on your insurance products and much more. RACV cares about you and our community. Our Workplace Giving program provides you the choice of how you give to the causes you care about, in ways that work for you including volunteering, donation and fundraising.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.