Hybrid Customer Service Consultant — Growth & Impact

RACV; Mildura; Hybrid; AUD 60,000 - 72,000; Full time

Benefits offered by this job

Hybrid working model

Career growth opportunities

Roadside assistance benefits

Insurance savings

Job summary

RACV invites applications for a Customer Service Consultant in Mildura. You will join the Mildura contact centre to handle inbound calls, delivering personalised experiences and upholding RACV’s brand promise.

A comprehensive two-month training program will upskill you in emergency roadside assistance and motor insurance, with ongoing support as you transition to full duties. The role is permanent full-time with a flexi rota and hybrid working arrangements, offering attractive salary and perks,

Qualifications

• Prior exposure to a target/KPI oriented setting.
• Significant personal drive and enthusiasm.
• Genuine dedication to providing high-quality service.
• A problem-solving approach with excellent listening and questioning skills.
• Effective verbal and written communication abilities.

Responsibilities

• Handle inbound calls delivering personalized, high-quality service to RACV members and customers.
• Complete a structured training program on systems, customer service, and product knowledge.
• Join a collaborative team and contribute to a positive workplace culture.
• Drive sales by focusing on members’ needs and providing effective solutions.
• Participate in the two-month learning program covering Emergency Roadside Assistance and Motor Insurance.
• Benefit from a dedicated support model during learning to master RACV products and services.

Job description

RACV invites applications for a Customer Service Consultant in Mildura. You will join the Mildura contact centre to handle inbound calls, delivering personalised experiences and upholding RACV’s brand promise.

A comprehensive two-month training program will upskill you in emergency roadside assistance and motor insurance, with ongoing support as you transition to full duties. The role is permanent full-time with a flexi rota and hybrid working arrangements, offering attractive salary and perks,