Customer Service Consultant

Aidacare Pty Ltd; Redcliffe; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Employee discounts on health equipment

Quarterly incentive scheme

Employee Assistance Program

Discounts for retail, insurance, gym

Comprehensive training program

Job summary

Aidacare Pty Ltd in Redcliffe, Queensland, is seeking a Customer Service Consultant to act as a frontline troubleshooter, delivering exceptional service over the phone and via email. You will help build strong customer relationships, maintain accurate records, and provide a professional first impression with your administration skills.

This permanent full-time role is suitable for someone at an entry to mid level, with a passion for problem solving, clear communication, and the ability to stay

Qualifications

• Prior customer service experience preferred but not essential.
• Able to navigate computer systems to manage customer records.
• Strong analytical thinking to resolve issues.
• Clear verbal and written communication skills.
• Calm under pressure in a fast-paced environment.

Responsibilities

• Resolve customer issues efficiently over the phone or email.
• Stay up-to-date with products and services to enhance customer experience.
• Assist customers with accurate order placement, tracking, and processing.
• Build strong relationships to drive loyalty and repeat business.
• Provide excellent service with a positive first impression.

Skills

Customer service

Communication

Problem solving

Attention to detail

Time management

Job description

About The Role

In this role, you will act as a frontline troubleshooter, providing excellent sales skills and resolving issues to customers over the phone or email. You will help build positive customer relationships with Aidacare by offering an exceptional first impression, with superior administration skills and stellar customer support.

Role Title

Customer Service Consultant

Location

Redcliffe, Queensland, Australia

Hours

Monday - Friday, Full Time Permanent

Role Level

Entry - Mid

Reporting

Branch Manager

Essential Skills & Qualifications

• Previous customer service or industry experience preferred, but not essential
• Adept at navigating computer systems to manage customer interactions and records
• Ability to analyse situations and think critically to find solutions to customer issues
• Excellent verbal and written communication skills
• Ability to remain composed in a fast-paced work environment and under pressure

Duties & Responsibilities

• Resolve customer issues and concerns in an efficient manner
• Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience
• Assist customers with accurate and timely order placement, tracking, and processing
• Foster strong and positive relationships with customers to encourage loyalty and repeat business
• Provide excellent customer service over the phone and on emails making a great first impression in every case

Benefits

• Employee discounts on Aidacare health equipment products and services
• Quarterly incentive scheme
• Employee Assistance Program to support mental wellness
• Benefits package includes discounts for retail, insurance, gym and more
• Comprehensive training program to equip you with the necessary skills and knowledge

About The Company

Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.