Customer Service Consultant

Aidacare Pty Ltd; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts on health equipment

Quarterly incentive scheme

Employee Assistance Program

Benefits package (retail, insurance, &

Comprehensive training program

Job summary

Aidacare Pty Ltd in Thomastown, Victoria, is seeking a Customer Service professional for the Web Team. You will resolve issues over the phone or email, providing an exceptional first impression with strong administration and stellar customer support.

Based in Thomastown, this full-time permanent role reports to the Customer Service Manager and focuses on delivering outstanding service, updating knowledge of products, and fostering loyalty with customers.

Qualifications

• Previous customer service or industry experience preferred, but not essential.
• Adept at navigating computer systems to manage customer interactions and records.
• Ability to analyse situations and think critically to find solutions to customer issues.
• Excellent verbal and written communication skills.
• Ability to remain composed in a fast-paced work environment and under pressure.

Responsibilities

• Resolve customer issues and concerns in an efficient manner.
• Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience.
• Assist customers with accurate and timely order placement, tracking, and processing.
• Foster strong and positive relationships with customers to encourage loyalty and repeat business.
• Provide excellent customer service over the phone and on emails making a great first impression in every case.

Skills

Customer service

CRM navigation

Analytical thinking

Communication

Staying calm under pressure

Job description

About The Role

In this role, you will act as a frontline troubleshooter, providing excellent sales skills and resolving issues to customers over the phone or email. You will help build positive customer relationships with Aidacare by offering an exceptional first impression, with superior administration skills and stellar customer support.

In this role, you will act as a frontline troubleshooter, providing excellent sales skills and resolving issues to customers over the phone or email. You will help build positive customer relationships with Aidacare by offering an exceptional first impression, with superior administration skills and stellar customer support.

Role

Customer Service - Web Team

Location

Thomastown, Victoria, Australia

Hours

Monday – Friday, Full Time Permanent

Reporting to

Customer Service Manager

Essential Skills & Qualifications

• Previous customer service or industry experience preferred, but not essential
• Adept at navigating computer systems to manage customer interactions and records
• Ability to analyse situations and think critically to find solutions to customer issues
• Excellent verbal and written communication skills
• Ability to remain composed in a fast-paced work environment and under pressure

Duties & Responsibilities

• Resolve customer issues and concerns in an efficient manner
• Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience
• Assist customers with accurate and timely order placement, tracking, and processing
• Foster strong and positive relationships with customers to encourage loyalty and repeat business
• Provide excellent customer service over the phone and on emails making a great first impression in every case

Benefits

• Employee discounts on Aidacare health equipment products and services
• Quarterly incentive scheme
• Employee Assistance Program to support mental wellness
• Benefits package includes discounts for retail, insurance, gym and more
• Comprehensive training program to equip you with the necessary skills and knowledge

About The Company

Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.