Customer Service Consultant

Aidacare Pty Ltd; Brisbane; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Employee discounts

Quarterly incentive

Employee Assistance Program

Discounts for retail/insurance/gym

Training program

Job summary

Aidacare Pty Ltd is seeking a Customer Service Consultant in Geebung, Queensland, Australia. You will act as a frontline troubleshooter, handling customer queries by phone or email and supporting order placement and tracking.

Join a team focused on delivering an exceptional first impression, with strong administration and customer support skills. This full-time permanent role offers a structured training program and employee benefits.

Qualifications

• Previous customer service experience is preferred but not essential.
• Proficient with computer systems to manage customer interactions and records.
• Ability to analyse situations and find effective solutions for customers.
• Excellent verbal and written communication skills.
• Maintain composure in a fast-paced environment and under pressure.

Responsibilities

• Resolve customer issues and concerns promptly and professionally.
• Stay up-to-date with products and services to improve customer experience.
• Assist customers with accurate and timely order placement, tracking and processing.
• Build and sustain positive relationships to encourage loyalty and repeat business.
• Provide excellent service over phone and email to make a strong first impression.

Skills

Customer service

Communication

Problem solving

Record keeping

Composure under pressure

Job description

About The Role

In this role, you will act as a frontline troubleshooter, providing excellent sales skills and resolving issues to customers over the phone or email. You will help build positive customer relationships with Aidacare by offering an exceptional first impression, with superior administration skills and stellar customer support.

Role Title: Customer Service Consultant
Location: Geebung, Queensland, Australia
Hours: Monday - Friday, Full Time Permanent
Reporting: Customer Service Team Leader

Essential Skills & Qualifications

• Previous customer service or industry experience preferred, but not essential
• Adept at navigating computer systems to manage customer interactions and records
• Ability to analyse situations and think critically to find solutions to customer issues
• Excellent verbal and written communication skills
• Ability to remain composed in a fast-paced work environment and under pressure

Duties & Responsibilities

• Resolve customer issues and concerns in an efficient manner
• Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience
• Assist customers with accurate and timely order placement, tracking, and processing
• Foster strong and positive relationships with customers to encourage loyalty and repeat business
• Provide excellent customer service over the phone and on emails making a great first impression in every case

Benefits

• Employee discounts on Aidacare health equipment products and services
• Quarterly incentive scheme
• Employee Assistance Program to support mental wellness
• Benefits package includes discounts for retail, insurance, gym and more
• Comprehensive training program to equip you with the necessary skills and knowledge

About The Company

Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.