Customer Service Consultant

Shamir; Brisbane; On-site; AUD 50,000 - 70,000; Full time

Job summary

Shamir Australia Pty Ltd in Brisbane is seeking a Customer Service Representative to join our optical team. You will be the first point of contact for customers, handling enquiries, orders and product information with accuracy and care.

In this role you will work across customer service, administration and operational duties, building strong relationships with customers and internal teams while delivering a premium service experience. Experience in optical is a plus.

Qualifications

• Previous experience in customer service, call centre, healthcare, retail, or administrative role.
• Strong communication skills, both written and verbal.
• Excellent attention to detail and accuracy.
• Confident computer skills and data entry experience.
• Strong organisational and multitasking abilities.
• Proactive, reliable, and team-oriented approach.

Responsibilities

• Deliver exceptional customer service via phone, email, and online channels.
• Respond to customer enquiries, providing product information and order support.
• Process customer orders and maintain accurate records.
• Provide technical advice and product recommendations across our range of optical solutions.
• Assist with troubleshooting and account-related enquiries.
• Receive, check, and unpack incoming orders.
• Complete frame tracing and order processing tasks.
• Perform accurate data entry and system updates.
• Build and maintain strong relationships with customers and internal teams.
• Contribute to a positive, collaborative, and customer-focused team environment.

Skills

Customer service

Data entry

Communication skills

Attention to detail

Tools

MS Office

Job description

Shamir Australia Pty Ltd is a leading international supplier of premium optical lenses and coatings. Renowned for innovation, quality, and exceptional customer service, we provide complete optical solutions across Australia. Whether you have previous optical experience or are looking to commence a career in the industry, we offer opportunities to build your skills and grow as part of our team.

Our Customer Service team at Shamir Australia plays a vital role in supporting eye care professionals and customers across Australia. We take pride in delivering exceptional service, providing expert optical advice, and ensuring every order is handled with care and precision to meet the unique needs of each patient

Are you passionate about delivering exceptional customer service and looking for a role that offers variety, teamwork, and career growth? We have an exciting opportunity for a Customer Service Representative to join our dynamic optical team in Lytton.

In this role, you'll be the first point of contact for our customers, providing expert support with enquiries, orders, and product solutions while helping deliver a premium customer experience. Depending on your skills and experience, you'll have the opportunity to work across a range of customer service, administration, and operational functions.

What You'll Be Doing

Deliver exceptional customer service via phone, email, and online channels

Respond to customer enquiries, providing product information and order support

Process customer orders and maintain accurate records

Provide technical advice and product recommendations across our range of optical solutions

Assist with troubleshooting and account-related enquiries

Receive, check, and unpack incoming orders

Complete frame tracing and order processing tasks

Perform accurate data entry and system updates

Build and maintain strong relationships with customers and internal teams

Contribute to a positive, collaborative, and customer-focused team environment

What We're Looking For

Optical industry knowledge or experience is highly regarded

Previous experience in a customer service, call centre, healthcare, retail, or administrative role

Strong communication skills, both written and verbal

Excellent attention to detail and accuracy

Confident computer skills and experience with data entry

Strong organisational and multitasking abilities

A proactive, reliable, and team-oriented approach

Why Join Us?

Variety in your day with both customer-facing and operational responsibilities

Supportive team environment

Opportunity to develop your skills within the optical industry

If you're looking for a role where you can make a real impact and be part of a growing team, we'd love to hear from you.