Customer Service Consultant

Silverwater, AU #job-location.job-location-inline { display: inline; }; Sydney; Sur place; AUD 60 000 - 70 000; Plein temps

Avantages offerts par ce poste

Family and Friends discounts of up to

50% off Oakley eyewear

Volunteer opportunities with OneSight

Ongoing training and career growth

Résumé du poste

EssilorLuxottica in Sydney is seeking an Optical Customer Service Consultant to join our Silverwater office. You will receive comprehensive training in optics and act as a trusted advisor, offering product recommendations, technical support, and outstanding service via phone and email.

As the first point of contact for customer enquiries, you’ll help customers find the right lens solutions while building strong, lasting relationships.

Qualifications

• 2+ years of customer service experience, preferably in call center, healthcare, retail or related environment.
• Interest in optical industry and desire to build a long-term career.
• Excellent verbal and written communication skills.

Responsabilités

• Deliver exceptional customer service through inbound and outbound calls and email enquiries.
• Provide product recommendations and lens solution advice to customers.
• Develop understanding of optical products, eye conditions, and dispensing practices.
• Assist customers with technical enquiries and order-related support.
• Build and maintain positive relationships with customers through professional communication.

Connaissances

Customer service

Call center experience

Verbal and written communication

Multitasking in fast-paced environment

Description du poste

We areEssilorLuxottica,a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brandsRay-Ban, Oakley,Oliver Peoples, Persol, Costaand more, alongside esteemed licensed brands such asTiffany & Co, Burberry, andCHANELwhilst our cutting-edge lensesVariluxandTransitionslead the industry in innovation. InAustraliaandNew Zealand,we operate the iconic retail and eye care brands:Sunglass Hut, Oakley, OPSM, Ray-BanandLaubman & Pank.Every day, EssilorLuxottica’s190,000 employees in 150 countrieswork towards a common mission to help peoplesee more and be more.

Are you passionate about delivering exceptional customer service and interested in building a career in the optical industry?

As anOptical Customer Service Consultantbased in our Silverwater office, you'll receive comprehensive training in optics, including eye conditions, lens technologies, and optical dispensing. You'll become a trusted advisor to our customers, providing product recommendations, technical support, and outstanding service via phone and email.

As the first point of contact for customer enquiries, you'll play a key role in helping customers find the right lens solutions while building strong and lasting relationships.

Key Responsibilities

• Deliver exceptional customer service through inbound and outbound calls and email enquiries
• Provide product recommendations and lens solution advice to customers
• Develop a strong understanding of optical products, eye conditions, and dispensing practices
• Assist customers with technical enquiries and order-related support
• Build and maintain positive relationships with customers through professional and timely communication

About You

To be successful in this role, you will have:

• A genuine interest in the optical industry and a desire to develop a long-term career
• Previous customer service experience (2+ years preferred), ideally within a call centre, healthcare, retail, or related environment
• Excellent verbal and written communication skills
• Strong attention to detail and the ability to multitask in a fast-paced environment
• A proactive, reliable, and customer-focused approach

Confidence using computer systems and learning new technologies

Why Join Us?

At EssilorLuxottica, we invest in our people and offer a range of great benefits, including:

• Family and Friends discounts of up to 50%across our brands, includingOPSM, Sunglass Hut, Oakley, Ray-Ban, and Laubman & Pank
• Up to 50% off Oakleyeyewear and apparel year-round
• Local and global volunteering opportunities through our charity partnerOneSight, including volunteer leave and ambassador programs
• Ongoing training, development, and career progression opportunities within a global leader in vision care

If you're looking to join a global organisation that values innovation, customer service, and career development, we'd love to hear from you.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.