Customer Service Consultant

Stratco (Australia) Pty Limited; City Of Canning; On-site; AUD 55,000 - 65,000; Full time

Job summary

Stratco is seeking a customer-focused professional to join our busy customer service team. You will be the main contact for customers with a fast-paced environment, handling inquiries, processing orders, and supporting sales initiatives.

We offer training, development opportunities, and a collaborative workplace as part of Stratco's long-standing presence in Australia and New Zealand.

Qualifications

• Experience in customer service or internal sales.
• Strong customer focus with attention to detail and urgency.
• Excellent interpersonal and communication skills.
• Excellent data entry skills.

Responsibilities

• Provide exceptional customer service via phone and email.
• Take sales orders and accurately enter customer orders.
• Regular communication with Stratco team members including store managers.
• Participate in regular product and sales training.

Skills

Customer service experience

Strong communication

Interpersonal skills

Data entry skills

Job description

We are looking for a customer-centric superstar to join our team!

This is a fantastic opportunity for a motivated professional to join a market leader and build a career within a growing national and international company.

Our customer service team is a busy hive of activity and a main point of contact for our customers, so the right candidate for this role will thrive in a fast-paced environment and enjoy providing support and solutions.

Stratco is an Australian-owned innovator, manufacturer and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.

Responsibilities

Training will be provided to ensure your success in the role! Duties include;

• Providing exceptional customer service via phone and email
• Taking sales orders and accurately entering customer orders
• Regular communication and interaction with other Stratco team members including store managers
• Participate in regular product and sales training

About you

We're looking for a natural, confident communicator, and a person that will bring;

• Previous experience in customer service or internal sales
• Strong customer focus with an eye for detail and a sense of urgency!
• Highly developed interpersonal and communication skils
• Excellent data entry skills

So, what are you waiting for?

Life at Stratco includes

Holistic Wellness & Mental Health Support | 24/7 EAP to team members & family | Flexible Working Arrangements | Team Member Discounts | Professional Development & Career Growth | Competitive Remuneration | Positive Workplace Culture & Inclusion

Our EVP

At Stratco, manufacturing is our foundation, but our people are our future. We empower our team to grow and succeed, within an inclusive and collaborative environment, where every individual matters, and innovation thrives. We are committed to offering fulfilling and rewarding career paths, ongoing learning and development, and recognition for outstanding service. Join us and build the future you've always envisaged, while redefining outdoor living and improving the lifestyles of our customers.

We're committed to fostering a workplace where everyone can thrive, understanding that careers evolve alongside life. Whether you're advancing, reskilling, caregiving, or redefining your next chapter, at Stratco, we build roles that grow with you.

At Stratco, Safety is paramount, and we take every measure to ensure our team members 'Return Home Safe'.

To see more information about Stratco & our careers please visit - stratco.com.au/careers