Customer Service Box Office Event Staff

Wellington Shire Council; Bathurst; On-site; AUD 47,000 - 85,000; Part time

Benefits offered by this job

Access to events

Flexible hours

Customer service experience

Job summary

McArthur is seeking enthusiastic event staff for the Bathurst team to support concerts, festivals, theatre productions and sporting events. You will sell tickets at POS, scan entry, usher guests, and help attendees with directions while delivering friendly customer service.

Shifts are largely in the evenings and weekends with flexible hours; travel between Brisbane and Gold Coast may be required for certain larger events. A passion for live events and strong teamwork is essential.

Qualifications

• Excellent face-to-face customer service skills.
• Present yourself professionally and take pride in your work.
• Previous Point of Sale (POS) experience.
• Stay calm under pressure in busy environments.
• Reliable, adaptable and ready to jump in wherever needed.

Responsibilities

• Sell tickets using POS systems.
• Scan tickets as patrons arrive.
• usher guests to seats and assist with directions.
• Answer questions and provide friendly, professional service throughout the event.

Skills

Customer service

Face-to-face communication

Reliability

Professional appearance

Tools

POS systems

Job description

Love the atmosphere of live events? So do we and we want to hear from you!

Start your search here

Keyword:

Sector:

Location:

• Access to exciting and world class events
• Flexible hours to meet your lifestyle
• Passionate about delivering high levels of customer service

At McArthur, we're proud to partner with one of Australia's leading ticketing companies, providing event staff for some of the country's biggest concerts, festivals, theatre productions and sporting events.

From international sporting events to shows like Come Alive!, Laneway Festival, Hilary Duff and many more, our team is there helping create memorable experiences for thousands of patrons.

We're looking for enthusiastic people to join our Bathurst team who enjoy working with others, love providing great customer service and don't mind that every shift is a little different.

What you'll be doing

No two events are the same, but your role may include:

• Selling tickets using Point of Sale (POS) systems.
• Scanning tickets as patrons arrive.
• Ushering guests to their seats.
• Answering questions and helping people find their way around the venue.
• Providing friendly, professional customer service throughout the event.

At the end of the day, you're there to help people enjoy their experience from the moment they arrive until they leave.

We'd love to hear from you if you:

• Enjoy working with people and have excellent face-to-face customer service skills.
• Present yourself professionally and take pride in your work.
• Have previous Point of Sale (POS) experience.
• Stay calm under pressure and enjoy working in busy environments.
• Are reliable, adaptable and happy to jump in wherever the team needs you.
• Love the buzz that comes with live events.

Availability

Live events don't usually happen between 9 and 5, so flexibility is really important.

Most of our shifts take place in the evenings and on weekends, although weekday shifts are also available. We're looking for people who are generally available from 3:00pm Monday to Friday and can work weekends when required. A willingness to travel between Brisbane and Gold Coast is a big part of this role as not all events are contained to one city.

Some larger events may start as early as 6:00am or finish as late as midnight, so the more flexible your availability, the more opportunities you'll have to work.

Shift lengths are a minimum of 3 hours, with many events offering longer shifts of up to 8 hours.

What you'll get

• The opportunity to work at some of Australia's biggest and most exciting live events.
• A supportive team who enjoy what they do.
• Flexible casual work that fits around study, another job or other commitments.
• The chance to build valuable customer service and event experience.

Pay Rates

• Monday to Saturday: $34.44 per hour + Superannuation
• Sunday & Public Holidays: $61.99 per hour + Superannuation

If you're someone who enjoys working with people, thrives in a fast-paced environment and wants to be part of creating unforgettable event experiences, we'd love to hear from you.