Customer Service & Banking Advisor – Full‑Time

Westpac; Mount Barker; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Employee mortgage discounts

Leave options: Culture/Lifestyle/Well‑

Learning and development

Volunteer opportunities

Job summary

BankSA in Mount Barker seeks a Customer Service Specialist to engage with customers in-person and over the phone, using product knowledge to help them reach their financial goals.

You will refer customers to Home Loans and Business Banking, coach them on digital banking, and balance sales targets with exceptional service. This full-time, branch-based role offers training and opportunities to grow with Westpac Group.

Qualifications

• Banking experience is ideal, but not essential.
• Your high-performer energy and ability to nurture strong customer relationships will be key to driving success.
• Proven experience in a customer-facing or phone-based sales role.

Responsibilities

• Engage with customers in-person and over the phone to uncover financial needs using product knowledge.
• Refer customers to Home Loans and Business Banking and coach on digital banking offerings.
• Meet sales and referral targets while delivering outstanding customer service.

Skills

Customer relationships

Sales experience

Resilience

Tenacity

Adaptability

Numeracy

Multi-system navigation

Job description

BankSA in Mount Barker seeks a Customer Service Specialist to engage with customers in-person and over the phone, using product knowledge to help them reach their financial goals.

You will refer customers to Home Loans and Business Banking, coach them on digital banking, and balance sales targets with exceptional service. This full-time, branch-based role offers training and opportunities to grow with Westpac Group.