Customer Service Specialist - Mount Barker, SA

BankSA; Mount Barker; On-site; AUD 52,000 - 68,000; Full time

Job summary

BankSA is hiring a Customer Service Specialist at the Mount Barker branch. You will engage customers in person and over the phone to uncover financial needs, utilise product knowledge, and refer to specialist banking teams while coaching on digital banking offerings.

This full-time role focuses on delivering exceptional service and achieving sales and referral targets, with training provided to grow your career within BankSA.

Qualifications

• Proven ability to deliver exceptional customer service in a fast-paced environment.
• Experience in a customer-facing or phone-based sales role.
• Ability to meet performance KPIs with a customer-centric approach.
• Comfortable working with numbers and navigating multiple banking systems.

Responsibilities

• Interact with customers in person and by phone to identify financial needs and refer to specialist teams.
• Coach customers on digital banking offerings and services.
• Contribute to achieving sales and referral targets while delivering excellent service.

Skills

Customer service

Sales experience

Relationship building

Resilience

Numbers & systems

Tools

CRM software

Banking systems

Job description

• Full-time permanent opportunity available at BankSA's Mount Barker branch
• Be a part of the bank that’s backing the growth of South Australia
• Genuine opportunity to begin a long-lasting career

Job Description

What's the role?

As a Customer Service Specialist with BankSA, you will proactively engage with customers in-person and over the phone to uncover their financial needs, utilising your expert product knowledge to assist them in achieving their financial goals. You will refer customers to our specialist banking teams such as Home Loans and Business Banking, as well as coach customers on our digital banking offerings. This rewarding role blends sales and customer service and holds accountability for sales and referral targets - all with an uncompromising commitment to empowering our customers to make the most of their money!

This is a full-time, branch-based role and the hours are across and inclusive of Monday to Friday.

What do I need?

• Banking experience is ideal, but not essential - your high-performer energy and unique ability to gauge and nurture strong customer relationships will be key to driving your success
• Strong experience in a customer-facing / phone-based sales role
• Resilience, tenacity, and an ability to flex - no two days and no two customers are ever the same!
• Proven experience of achieving performance KPIs with an uncompromising commitment to delivering an exceptional customer service
• Comfortable when working with numbers and adept at navigating multiple systems

No banking experience? No problem. At BankSA, we're committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We're here to empower you with the knowledge and skills to thrive and advance your career with us!

Our Promise to You

BankSA is part of Westpac Group, and we're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we're already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to 'give back' to the community by getting involved in our many volunteering initiatives.

Create Your Future Today

We're all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the 'Diversity, Sustainability and Flexibility' section.