Onsite Banking Advisor – Customer Care & Solutions

Westpac; Adelaide; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive training

Career development opportunities

Supportive team environment

Future hybrid working options

Job summary

Westpac is recruiting for multiple full-time, permanent roles onsite at our Lockleys office in South Australia. You will join an inbound contact centre, delivering exceptional customer service and helping customers with their everyday banking needs.

Comprehensive training, career development and a supportive team environment pave the way for future hybrid working options. You will resolve enquiries, build customer relationships, and identify opportunities to recommend banking solutions that fit

Qualifications

• Ideally 12 months of customer service experience (any industry).
• Strong communication and relationship-building skills.
• Confidence identifying customer needs and recommending appropriate solutions.
• Ability to thrive in a corporate and professional working environment.
• Ability to thrive in a high-paced, KPI-driven environment.
• A customer-first mindset with a genuine passion for helping people.
• Genuine interest in Banking and Financial Services.
• Availability to work on a 40-hour rotating roster, covering shifts between Monday-Friday 7:30am-7:30pm and 8:30am-5:30pm on Weekends. Public holiday availability is also required.

Responsibilities

• Provide outstanding customer service by assisting customers with banking needs in a fast-paced inbound contact centre.
• Resolve a range of enquiries and build genuine customer relationships.
• Identify opportunities to recommend relevant banking products, services and digital solutions.
• Match customer needs with appropriate banking solutions.
• Deliver a seamless and positive customer experience.

Skills

Customer service

Communication skills

Relationship-building

Needs-based conversations

Problem resolution

Sales awareness

Banking interest

Job description

Westpac is recruiting for multiple full-time, permanent roles onsite at our Lockleys office in South Australia. You will join an inbound contact centre, delivering exceptional customer service and helping customers with their everyday banking needs.

Comprehensive training, career development and a supportive team environment pave the way for future hybrid working options. You will resolve enquiries, build customer relationships, and identify opportunities to recommend banking solutions that fit