Branch Banking: Customer Experience Specialist

BankSA; Mount Barker; On-site; AUD 52,000 - 68,000; Full time

Job summary

BankSA is hiring a Customer Service Specialist at the Mount Barker branch. You will engage customers in person and over the phone to uncover financial needs, utilise product knowledge, and refer to specialist banking teams while coaching on digital banking offerings.

This full-time role focuses on delivering exceptional service and achieving sales and referral targets, with training provided to grow your career within BankSA.

Qualifications

• Proven ability to deliver exceptional customer service in a fast-paced environment.
• Experience in a customer-facing or phone-based sales role.
• Ability to meet performance KPIs with a customer-centric approach.
• Comfortable working with numbers and navigating multiple banking systems.

Responsibilities

• Interact with customers in person and by phone to identify financial needs and refer to specialist teams.
• Coach customers on digital banking offerings and services.
• Contribute to achieving sales and referral targets while delivering excellent service.

Skills

Customer service

Sales experience

Relationship building

Resilience

Numbers & systems

Tools

CRM software

Banking systems

Job description

BankSA is hiring a Customer Service Specialist at the Mount Barker branch. You will engage customers in person and over the phone to uncover financial needs, utilise product knowledge, and refer to specialist banking teams while coaching on digital banking offerings.

This full-time role focuses on delivering exceptional service and achieving sales and referral targets, with training provided to grow your career within BankSA.