Customer Experience & Data Admin Officer

Muswellbrook Shire Council; Muswellbrook Shire Council; On-site; AUD 62,000 - 64,000; Part time

Benefits offered by this job

Casual role with hourly rate

12% superannuation

Training & Professional Development

Staff aquatic centre discount

Employee EAP program

Job summary

Muswellbrook Shire Council is seeking a Casual Frontline Customer Service Officer to deliver exceptional community service and handle enquiries. You will provide essential admin support to technical and professional staff, maintain accuracy of registers, and assist in preparing reports for statutory compliance.

The role includes meeting administration tasks, data entry, and contributing to process improvements.

Qualifications

• Certificate III Business Administration or other equivalent qualifications or experience
• Advanced competence in the use of Microsoft Office Software
• Class C Drivers Licence
• Previous experience in using Civica’s Authority System (desirable)

Responsibilities

• Provide the highest level of frontline customer service to the community, ensuring that complaints, enquiries and service requests are recorded, referred for action by appropriate staff and followed up where required.
• Provide reliable administrative support to Technical and Professional staff such as word processing, desktop publishing, data input, preparation of routine correspondence, and compilation of professional business documents.
• Maintain and ensure accuracy of systems, registers and databases.
• Compile data, prepare and distribute reports to meet statutory requirements.
• Provide administrative support to Council, Committee and other meetings including agendas, notices, and minutes.
• Proactively provide input into the development, implementation, monitoring and continual improvement of processes and service delivery.

Skills

MS Office

Drivers Licence (Class C)

Education

Certificate III Business Administration

Tools

Civica Authority System

Job description

Muswellbrook Shire Council is seeking a Casual Frontline Customer Service Officer to deliver exceptional community service and handle enquiries. You will provide essential admin support to technical and professional staff, maintain accuracy of registers, and assist in preparing reports for statutory compliance.

The role includes meeting administration tasks, data entry, and contributing to process improvements.