Customer Service Assistant

Orana Rentals; Sydney; On-site; AUD 42,000 - 64,000; Full time

Job summary

Orana Car and Truck Rentals in New South Wales, Sydney, seeks a customer-focused team member to manage end-to-end bookings and inquiries from initial contact to vehicle return. This role emphasizes clear communication, proactive booking optimization, and strong relationship-building with corporate clients.

The ideal candidate will have excellent email and phone etiquette, a drive for process improvements, and reliability for weekend shifts in a busy rental environment.

Qualifications

• Excellent written email communication and phone manners.
• Proactive and creative in booking and fleet use.
• Process oriented with team goals.
• Outstanding customer service consistently.
• Experience building corporate client relationships.
• Clear communicator, eager to learn and ask for help.
• Reliable for weekends in a busy operation.
• Valid Driving Licence (International accepted).

Responsibilities

• Handle end-to-end customer bookings and enquiries to vehicle return.
• Communicate effectively with customers and internal teams to ensure smooth operations.

Skills

Formal email communication

Phone etiquette

Fleet optimisation

Process orientation

Customer service

Corporate relationships

Clear communication

Weekend reliability

Driving license

Job description

Orana Car and Truck Rentals is a leading Australian vehicle rental company, offering a diverse fleet of cars, vans, trucks, Utes, and hybrid vehicles. With multiple locations across New South Wales (Artarmon, Wolli Creek, Castle Hill and Chester Hill) and Queensland (Oxley and Moorooka) we are committed to providing exceptional service and reliable transportation solutions to our customers.

About you:

You're a natural problem solver with initiative and ambition. You have highly developed 'soft skills': you're friendly, compassionate and calm. You enjoy a lively team environment and work well with others. You're computer literate and confident multitasking. You hold a driving license (either Australian or overseas).

Availability:

We require someone approximately 24 - 38 hours a week with hours available during the week as well as weekends. We have both part time and full time hours available.

About the role:

The role on offer is a customer facing role, covering the end to end process from booking enquiries to returned vehicles. This is essentially a communication role.

Key criteria:

• Formal email communication style excellent phone manner
• Proactive and creative approach to booking and fleet utilisation.
• Process oriented and happy to work towards team goals.
• Outstanding customer service 100% of the time.
• Building and maintaining relationships with our corporate clients.
• Clear communication- happy to learn and not afraid to ask for help.
• Reliable and dependable as weekends are very busy at Orana
• A Driving License (International is acceptable)

We are looking forward to meeting you!