Customer Experience Specialist - Fleet & Bookings

Orana Rentals; Sydney; On-site; AUD 42,000 - 64,000; Full time

Job summary

Orana Car and Truck Rentals in New South Wales, Sydney, seeks a customer-focused team member to manage end-to-end bookings and inquiries from initial contact to vehicle return. This role emphasizes clear communication, proactive booking optimization, and strong relationship-building with corporate clients.

The ideal candidate will have excellent email and phone etiquette, a drive for process improvements, and reliability for weekend shifts in a busy rental environment.

Qualifications

• Excellent written email communication and phone manners.
• Proactive and creative in booking and fleet use.
• Process oriented with team goals.
• Outstanding customer service consistently.
• Experience building corporate client relationships.
• Clear communicator, eager to learn and ask for help.
• Reliable for weekends in a busy operation.
• Valid Driving Licence (International accepted).

Responsibilities

• Handle end-to-end customer bookings and enquiries to vehicle return.
• Communicate effectively with customers and internal teams to ensure smooth operations.

Skills

Formal email communication

Phone etiquette

Fleet optimisation

Process orientation

Customer service

Corporate relationships

Clear communication

Weekend reliability

Driving license

Job description

Orana Car and Truck Rentals in New South Wales, Sydney, seeks a customer-focused team member to manage end-to-end bookings and inquiries from initial contact to vehicle return. This role emphasizes clear communication, proactive booking optimization, and strong relationship-building with corporate clients.

The ideal candidate will have excellent email and phone etiquette, a drive for process improvements, and reliability for weekend shifts in a busy rental environment.