Customer Service Assistant

University of Queensland; City of Brisbane; On-site; AUD 79,000 - 84,000; Part time

Benefits offered by this job

Flexible start times

Parental leave

Salary packaging

Job summary

University of Queensland invites applications for an Administration Assistant to support the Receptions team at the St Lucia Campus. The role is part-time (0.6 FTE), 3 days per week (Wednesday, Thursday, Friday), with some flexibility in start/finish times and potential for 0.6 FTE across four days.

You will provide high‑level admin support, front desk reception, travel arrangements when needed and coordination of meetings and events.

Qualifications

• Certificate IV or Diploma with relevant work experience or an equivalent combination.
• Excellent written and verbal communication with diverse stakeholders.
• Demonstrated experience providing responsive customer service and building relationships.
• Strong organisational and time‑management skills to prioritise tasks and meet deadlines.
• Well-developed problem-solving and adaptable approach to administrative requirements.
• High proficiency in Word, Excel, PowerPoint and Outlook.
• Experience coordinating meetings, events, documentation, visitors and office logistics.

Responsibilities

• Provide high-level administrative support to staff under general supervision.
• Coordinate routine events, meetings and engagement activities, including scheduling and room bookings.
• Assist with organising travel arrangements for students/visitors when required.
• Support day-to-day office procedures, logistics and quality assurance compliances.
• Liaise with internal and external stakeholders, respond to routine enquiries, welcome visitors and manage information systems.

Skills

Customer service

Communication

Organisational skills

Time management

Problem solving

Office coordination

Stakeholder liaison

Attention to detail

Teamwork

Adaptability

Education

Certificate IV or Diploma

Certificate III with extensive relevant experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

• Australian Institute for Bioengineering and Nanotechnology (AIBN)


• Part-time (60%, W,Th,F required), permanent position with a busy, collaborative team


• Base salary will be in the range $79,096.42 - $83,863.22 + 17% super (HEW Level 4, pro rata)


• Based at our St Lucia Campus

About This Opportunity

We are seeking an organised and reliable Administration Assistant to work 3 days per week providing essential frontline administrative support for the efficient operation of the Receptions team at the Australian Institute for Bioengineering and Nanotechnology. Working in a busy, collaborative environment, you will provide responsive reception duties, office coordination and administrative support that enables colleagues to focus on research with meaningful impact.

This is a part-time position working Wed, Thurs, Fri per week, with some flexibility for start/finish times and the possibility to work 0.6FTE across 4 days.

Key responsibilities will include:

• Provide high-level administrative support to staff under general supervision, using sound judgement to prioritise activities and meet operational needs.


• Coordinate routine events, meetings and engagement activities, including scheduling, room bookings, documentation, minute-taking, RSVP monitoring and liaison with attendees.


• Assisting with organising student/visitor travel arrangements when required.


• Support efficient day‑to‑day office procedures, logistics and operations in accordance with relevant administrative protocols, quality assurance systems and standards.


• Liaise with internal and external stakeholders, respond to routine enquiries, welcome and brief visitors, maintain information systems and administer relevant financial transactions in accordance with University policies and procedures.

About You

You will have:

• A Certificate IV or Diploma with relevant work experience, a Certificate III with extensive relevant work experience, or an equivalent combination of relevant education, training and experience.


• Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with diverse stakeholders.


• Demonstrated experience providing responsive, high-quality customer service and building effective working relationships.


• Strong organisational and time-management skills, with the ability to prioritise competing tasks and meet deadlines.


• Well-developed problem‑solving skills and a reliable, adaptable approach to day‑to‑day administrative requirements.


• A high level of proficiency in Microsoft Word, Excel, PowerPoint and Outlook.


• Experience coordinating meetings, events, documentation, visitors and office logistics.


• The ability to follow administrative, financial and quality assurance processes accurately while contributing positively to a supportive and inclusive team.

About UQ

As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world, working together to create a better world. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available.

Enjoy up to 26 weeks paid parental and primary care leave, 17% super, 17.5% leave loading, flexible working options, health and wellbeing programs, a heavily discounted Study for Staff program, on‑campus childcare, affordable parking, and salary packaging.

Other Information

Pre-employment checks may include: verification of the right to work in Australia, criminal history checks. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements.

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.

We’re dedicated to equity, diversity, and inclusion. We recognise that career pathways and opportunities differ and encourage applications from candidates who may not meet every criteria but can demonstrate their potential relative to opportunity. We’re also happy to support any accessibility needs throughout the recruitment process. Just let us know how we can help by emailing [e-mail] or calling [phone].

Applications close 18 October 2026 at 11.00pm AEST (R-69823). Please note that interviews have been tentatively scheduled for the week commencing 26 October 2026.