Customer Service Assistant

The University of Queensland; City of Brisbane; On-site; AUD 79,000 - 84,000; Part time

Benefits offered by this job

Up to 26 weeks parental/primary care

17% super

17.5% leave loading

Flexible working options

Health and wellbeing programs

Study for Staff program

On-campus childcare

Affordable parking

Salary packaging

Job summary

The University of Queensland's Australian Institute for Bioengineering and Nanotechnology (AIBN) is seeking an organised Administration Assistant to support frontline receptions and office coordination on a part-time 60% basis (Wed, Thu, Fri). Based at St Lucia, the role offers pro rata salary between AU$79,096 and AU$83,863 plus 17% super, with flexible start/finish times and a collaborative, busy team.

The position requires a Certificate IV/ Diploma and excellent communication, plus

Qualifications

• Certificate IV or Diploma or Certificate III with extensive relevant work experience.
• Excellent written and verbal communication skills with diverse stakeholders.
• Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.

Responsibilities

• Provide high-level administrative support to staff under supervision.
• Coordinate meetings, events and room bookings; take minutes and manage RSVP tracking.
• Assist with student/visitor travel arrangements when required.
• Support day-to-day office procedures, logistics and QA processes.
• Liaise with stakeholders, respond to routine enquiries and maintain information systems.

Skills

Customer service

Communication

Time management

MS Office

Education

Certificate IV or Diploma

Certificate III with extensive experience

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Australian Institute for Bioengineering and Nanotechnology (AIBN)

Part-time (60%, W,Th,F required), permanent position with a busy, collaborative team

Base salary will be in the range $79,096.42 - $83,863.22 + 17% super (HEW Level 4, pro rata)

Based At our St Lucia Campus

About This Opportunity

We are seeking an organised and reliable Administration Assistant to work 3 days per week providing essential frontline administrative support for the efficient operation of the Receptions team at the Australian Institute for Bioengineering and Nanotechnology. Working in a busy, collaborative environment, you will provide responsive reception duties, office coordination and administrative support that enables colleagues to focus on research with meaningful impact. This is a part-time position working Wed, Thurs, Fri per week, with some flexibility for start/finish times and the possibility to work 0.6FTE across 4 days.

Key responsibilities

• Provide high-level administrative support to staff under general supervision, using sound judgement to prioritise activities and meet operational needs.
• Coordinate routine events, meetings and engagement activities, including scheduling, room bookings, documentation, minute-taking, RSVP monitoring and liaison with attendees.
• Assisting with organising student/visitor travel arrangements when required.
• Support efficient day-to-day office procedures, logistics and operations in accordance with relevant administrative protocols, quality assurance systems and standards.
• Liaise with internal and external stakeholders, respond to routine enquiries, welcome and brief visitors, maintain information systems and administer relevant financial transactions in accordance with University policies and procedures.

About You

• A Certificate IV or Diploma with relevant work experience, a Certificate III with extensive relevant work experience, or an equivalent combination of relevant education, training and experience.
• Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with diverse stakeholders.
• Demonstrated experience providing responsive, high-quality customer service and building effective working relationships.
• Strong organisational and time-management skills, with the ability to prioritise competing tasks and meet deadlines.
• Well-developed problem-solving skills and a reliable, adaptable approach to day-to-day administrative requirements.
• A high level of proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
• Experience coordinating meetings, events, documentation, visitors and office logistics.
• The ability to follow administrative, financial and quality assurance processes accurately while contributing positively to a supportive and inclusive team.

About UQ

As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world, working together to create a better world. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available.

• up to 26 weeks paid parental and primary care leave
• 17% super
• 17.5% leave loading
• flexible working options
• health and wellbeing programs
• a heavily discounted Study for Staff program
• on‑campus childcare
• affordable parking
• salary packaging

Other Information

Pre-employment checks may include: verification of the right to work in Australia, criminal history checks. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements. You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment. We're dedicated to equity, diversity, and inclusion. We recognise that career pathways and opportunities differ and encourage applications from candidates who may not meet every criteria but can demonstrate their potential relative to opportunity. We’re also happy to support any accessibility needs throughout the recruitment process. Just let us know how we can help by emailing [e-mail] or calling [phone]. Applications close 18 October 2026 at 11.00pm AEST (R-69823). Please note that interviews have been tentatively scheduled for the week commencing 26 October 2026.

The University of Queensland (UQ) acknowledges the Traditional Owners and their custodianship of the lands on which UQ is situated. We pay our respects to their Ancestors and their descendants, who continue cultural and spiritual connections to Country. At the University of Queensland, we are proud to be one of Australia’s leading research and teaching institutions, consistently ranking among the top 50 universities worldwide. As a member of the prestigious Group of Eight (Go8) universities, UQ is widely recognised for its intensive focus on research and teaching excellence – evidenced by our numerous accolades including more teaching awards than any other Australian University and reflected in UQ being the number one recipient of ARC Fellowships and Awards nationally across all scheme years (totalling 452 awards worth $339 million). Our state‑of‑the‑art facilities, libraries, and cutting‑edge research centres offer unparalleled opportunities for academic and professional growth. With five faculties, a number of globally recognised research institutes, and over 100 research centres, we attract an interdisciplinary community of more than 7000 staff, supporting more than 55,000 current students from over 137 countries. UQ is dedicated to supporting the career aspirations of our students and staff. Our comprehensive career services provide personalized guidance, skills development, and networking opportunities to help you achieve your professional goals. Whether you are a student seeking internships and job placements or a staff member looking for career advancement, UQ is here to support you every step of the way. UQ values equity, diversity and inclusion and seeks to reflect the broader community by attracting and retaining high-quality staff from a range of backgrounds. Our commitment to equity, diversity, and inclusion aims to ensure that everyone at UQ feels valued and empowered to achieve their full potential. We are particularly interested to hear from people who bring diversity to UQ – whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability. Whether you are a recent graduate, an Academic, or an experienced professional, UQ offers a wide range of opportunities to help you grow and succeed. Explore our current job openings, discover our programs, and become part of a community that is dedicated to creating lasting, meaningful impact for the communities in which we live and work. For more information about working at UQ and our employee benefits (such as generous leave provisions, 17% superannuation, flexible working arrangements, and health and wellness discounts) please visit Why Work at UQ.