Customer Service - Appointment Scheduler

Herron Todd White Group; Adelaide; On-site; AUD 40,000 - 55,000; Full time

Benefits offered by this job

Training program

Job summary

Herron Todd White Group in Adelaide CBD is seeking a dedicated customer service professional to join a newly formed team. You will be the welcoming voice, coordinating appointments and serving as the bridge between clients and the professional team.

Training will be provided to set you up for long-term success from day one. The role focuses on phone and email liaison, scheduling, and workflow coordination, with a strong emphasis on service excellence and teamwork across a national footprint.

Qualifications

• Excellent phone and email communication skills.
• Strong teamwork abilities in a shared environment.
• Proactive problem solving with reliability and attention to detail.

Responsibilities

• Phone & Email Liaison: be the friendly first contact and connect clients with the internal team.
• Team Scheduling: collaborate to manage and optimise calendars for nationwide scheduling.
• Workflow Coordination: ensure turnaround times and accurate documentation across systems.

Skills

Phone Manner

Team Player

Attention to Detail

Job description

Permanent Opportunity | Adelaide CBD | Onsite

Join an industry leader with a clear Career Pathway in Property!

About the Opportunity

Are you an organised, proactive, and positive professional ready to be part of something fresh? We are establishing a newly formed team in Adelaide to support our operations across the entire country based in the Adelaide CBD!

In this genuine, purely Customer Service-focused role (absolutely no sales calling), you will be the welcoming voice of our business and the hub of our day-to-day operations. You will join a dedicated team with a training program designed to set you up for long-term success from day one.

About the Role

As part of a supportive, close-knit team, your main focus will be bringing structure and efficiency to our schedules. You will be the vital phone and email bridge between our clients and our professional team, managing appointments and ensuring clear, friendly communication every step of the way.

What You’ll Be Doing

Phone & Email Liaison: Act as the friendly first point of contact on the phones, connecting our clients with our internal team to confirm appointments and provide a seamless service experience. 100% service-focused.

Team Scheduling: Working alongside your colleagues in our new office, you will collaboratively manage and optimise our Valuers' calendars, ensuring efficient, stress-free daily workflows across the country.

Workflow Coordination: Keep a sharp eye on turnaround times and work with your teammates to ensure our internal systems and documentation stay accurate and up to date.

What You’ll Bring

Excellent Phone Manner: Exceptional telephone and email communication skills, with a natural ability to connect with people and build great relationships over the phone.

A Team-Player Mindset: A love for working closely with others in a shared environment where everyone helps each other succeed.

A Sharp Eye & Steady Hand: High attention to detail, strong reliability, and a proactive approach to solving problems before they arise.

Experience: Prior phone-based customer service or administrative experience will be highly regarded.

Why You’ll Love Working With Us

When you join our team, you’ll be stepping into a brand-new cohort in a freshly refurbished, modern Adelaide CBD office, a collaborative environment where your energy is valued and every day brings a true sense of teamwork. Right from day one, you’ll be set up for success with training and a supportive learning structure, allowing you to serve as a critical hub making a national impact for clients and colleagues across Australia. Best of all, as part of a recognised industry leader, your hard work and dedication will pave the way for clear, long-term career growth.

Key Dates & Requirements

Interviews: Onsite interviews will be conducted with the team leaders so we can get to know you and how you like to work.

Eligibility: Australian Citizenship or Permanent Residency required.

Checks: Successful candidates will complete pre-employment background checks, including a company-paid Federal Police check.

Our Values: Collegiality | Professionalism | Innovation | Fairness & Equity | Accountability

All successful candidates are required to complete pre-employment background checks, including a company-paid Federal Police check.