Customer Service and Sales Coordinator

Decorative Lighting Supply LLC; Sydney; Remote; AUD 60,000 - 80,000; Part time

Job summary

Decorative Lighting Supply LLC in Sydney is seeking a part-time customer service and sales coordinator to handle inquiries, book site visits, follow up quotes, and maintain the CRM from a remote location.

Starting 20 hours per week with potential to grow to full-time, the role pays 60,000–80,000 AUD per year full-time equivalent, plus super, depending on experience. Work during Sydney business hours with reliable internet.

Qualifications

• Live in Australia with full working rights
• At least 2 years in customer service, inside sales or sales coordination
• Comfortable following up and asking for bookings without being pushy
• CRM is the single source of truth
• Can work 20 hours a week during business hours Sydney time
• Experience in trade businesses like construction, home improvement, electrical, air conditioning
• You've set up or cleaned up a sales pipeline before

Responsibilities

• Answer inquiries via calls, web enquiries, texts and emails and qualify each one
• Book site visits with sales lead and installers and confirm with customers
• Follow up new leads and sent quotes until there is a clear answer
• Keep the CRM clean and up to date
• Ask happy customers for reviews and referrals from customers, installers, electricians and builders
• Help find new work through tenders, outbound calls and local businesses
• Post installs and updates to social media channels
• General admin to support winning and delivering jobs
• Report to owners on bookings, day-to-day sales priorities and direction

Skills

Customer service

Inside sales

Sales coordination

CRM experience

Tools

CRM systems

Job description

Decorative Lighting Supply LLC - Sydney CBD NSW

Turn enquiries into booked site visits, and quotes into jobs. Remote, 20 hours a week to start, growing to full time.

Who we are

Giant Breeze Fans is a new Australian brand of large industrial and commercial ceiling fans, 3.5 m to 7.3 m across, for warehouses, factories, sheds, gyms, schools, churches, halls and sports courts. We supply and install Australia-wide through our installer network, and we sell through electrical wholesalers.

Your job in one line

Every enquiry gets a fast answer, every quote gets followed up, and no lead goes cold.

What a good first 90 days looks like

New enquiries answered the same business day, most within the hour

Every open lead and quote in the CRM has a next step and a date

A weekly quote follow-up routine that you run without being asked

A review request sent after every install

Install photos posted to our social channels a few times a week

Day to day

Answer calls, web enquiries, texts and emails, and qualify each one: the building, its size and ceiling height, location and needs

Book site visits with our sales lead and installers, and confirm them with customers

Follow up new leads and sent quotes until there is a clear answer

Keep the CRM clean and up to date

Ask happy customers for reviews, and ask customers, installers, electricians and builders for referrals

Help find new work through tenders, outbound calls and local businesses

Post installs and updates to Facebook, Instagram and LinkedIn

General admin that helps us win and deliver jobs

You'll report to our two owners: one for bookings and day-to-day sales, the other for priorities and direction.

You'll be a good fit if you

Live in Australia and have full working rights

Have at least 2 years in customer service, inside sales or sales coordination

Are comfortable following up, and asking for the booking, without being pushy

Treat the CRM as the single source of truth

Can work 20 hours a week during business hours, Sydney time, from a quiet space with reliable internet

Experience in Trade businesses like, construction, home improvement, electrical, air conditioning

You've set up or cleaned up a sales pipeline before

Where this goes

This is our first customer service hire. As enquiries grow, the role moves to full time and towards owning the sales pipeline and reporting the weekly numbers to the owners.

Pay and conditions

$60,000 to $80,000 a year full-time equivalent, plus super, depending on experience. Paid pro rata at 20 hours a week, about $30 to $40 an hour.

Permanent part-time, fully remote, Monday to Friday