Customer Service and Internal Sales

Portugal Cork Co; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Portugal Cork Co in Sydney is seeking a customer-facing internal sales specialist to manage inbound and outbound inquiries, build strong relationships with architects, designers and trade customers, and convert enquiries into sales orders.

You will collaborate with the warehouse and sales teams to ensure smooth order fulfilment, prepare quotes, and pursue upsell opportunities while maintaining accurate CRM records.

Qualifications

• 1-2 years' experience in internal sales or customer service.
• Background in internal sales, customer service, administration, reception, or coordination roles.
• Experience in trade wholesale, distribution, retail, or supplier environments.
• Familiarity with NetSuite, Salesforce, or similar systems.

Responsibilities

• Managing Sales email enquiries and front of house.
• Managing inbound and outbound phone enquiries and converting them into sales orders
• Preparing and processing quotes, orders, returns and credits accurately
• Proactively following up customers to progress quotes, check stock needs, and introduce relevant products
• Supporting external sales representatives by maintaining strong day-to-day customer contact
• Identifying opportunities to upsell, cross-sell, or re-engage existing customers
• Maintaining accurate customer and sales activity records in the CRM
• Working closely with warehouse and sales teams to ensure smooth order fulfilment
• Sharing customer insights to help improve service, sales processes, and product focus
• Be part of the training development by proactively helping to build the training manual as you learn

Skills

Customer service

Sales support

Relationship building

Communication

Tools

NetSuite

Salesforce

Job description

Fun, supportive & genuinely friendly team culture

Are you a person who enjoys a laid back culture and delivers exceptional customer service and loves success? If so, this is the perfect opportunity to join a growing team with real career growth into higher roles.

About the role

This is a customer-facing internal sales role with strong relationship-building focus. You will work with architects, interior designers, builders, and retail customers, managing inbound and outbound communications while converting enquiries into sales orders.

Key responsibilities

• Managing Sales email enquiries and front of house.
• Managing inbound and outbound phone enquiries and converting them into sales orders
• Preparing and processing quotes, orders, returns and credits accurately
• Proactively following up customers to progress quotes, check stock needs, and introduce relevant products
• Supporting external sales representatives by maintaining strong day-to-day customer contact
• Identifying opportunities to upsell, cross-sell, or re-engage existing customers
• Maintaining accurate customer and sales activity records in the CRM
• Working closely with warehouse and sales teams to ensure smooth order fulfilment
• Sharing customer insights to help improve service, sales processes, and product focus
• Be part of the training development by proactively helping to build the training manual as you learn

About you

• A minimum of 1-2 years' experience in internal sales or customer service roles is required
• Background in internal sales, customer service, administration, reception, or coordination roles
• Experience in trade wholesale, distribution, retail, or supplier environments
• Familiarity with NetSuite, Salesforce, or similar systems (or confidence learning new platforms)