Customer Service and Administration Officer

My People Group; Melbourne; On-site; AUD 75,000 - 90,000; Full time

Benefits offered by this job

Excellent salary (75,000–90,000 AUD) +

Permanent, full-time

Flexible start/finish times

Job summary

Toolkwip Pumps is seeking a proactive Customer Service & Administration Officer to join our established team in Knoxfield. The role is busy, varied and hands-on, supporting customers, processing orders and coordinating administration across sales, operations and procurement.

You will thrive in a fast-paced environment, delivering accurate service and efficient office support, while building strong customer relationships and contributing to smooth business operations.

Qualifications

• Experience in a busy customer service, sales administration or business support environment.
• Must be organised and able to manage multiple tasks and priorities.
• Proficient with MS Office, Excel and email tools.

Responsibilities

• Respond to customer enquiries by phone and email in a friendly, professional and timely manner.
• Manage and coordinate the sales inbox.
• Process customer orders, sales documentation and invoices.
• Follow up customer requests and ensure enquiries are resolved.
• Support the sales team with day-to-day administration.
• Assist with incoming service and repair enquiries.
• Support debtor administration and customer payments and reconciliations.
• Maintain accurate customer and supplier records and prepare reports.

Skills

Customer service

Administration

Organisation

Attention to detail

Communication

Teamwork

Initiative

Tools

Microsoft Office

Excel

Email

Job description

Customer Service and Administration Officer

CUSTOMER SERVICE & ADMINISTRATION OFFICER

LOVE BEING BUSY? ENJOY VARIETY? TAKE PRIDE IN DELIVERING GREAT CUSTOMER SERVICE?

If you thrive in a busy office, love keeping things organised and enjoy being the person who gets things done, this could be your next great career move!

We're looking for an experienced Customer Service & Administration Officer to join our professional, established and growing business in Knoxfield.

This is not a role where you'll be watching the clock or doing the same thing all day.

It's busy. It's varied. It's hands-on. And your contribution will make a genuine difference.

One minute you'll be helping a customer, the next processing sales orders, coordinating freight, assisting with accounts or supporting the sales and operations teams.

You'll become an important part of the day-to-day running of the business, ensuring customers receive excellent service and administration is completed accurately and efficiently.

If you're naturally organised, have a high care factor and love the satisfaction of a productive day, we'd love to meet you.

ABOUT TOOLKWIP PUMPS

Toolkwip Pumps is an established and respected family business supplying pumping solutions, including pumps, hoses, pontoons, fittings, systems and accessories.

We're proud of our professional approach, quality products, customer relationships and the high standards we bring to everything we do.

Our customers rely on us to deliver reliable solutions and excellent service.

Behind that service is a team of people who care about doing things well.

You’ll work closely with our Managing Director and colleagues across sales, operations, procurement and administration.

We believe in three important values:

Honesty & Integrity – We do what we say we'll do.

Performance Excellence – We take pride in doing things properly.

Teamwork – We support each other and work together to get results.

You'll join a professional, supportive working environment where your contribution is valued and great performance is recognised.

THE ROLE – BUSY, VARIED AND NEVER BORING!

As our Customer Service & Administration Officer, you'll play a key role in keeping our customers happy, our administration accurate and our business running smoothly.

Your responsibilities will include:

Responding to customer enquiries by phone and email in a friendly, professional and timely manner

Managing and coordinating the sales inbox

Processing customer orders, sales documentation and invoices

Following up customer requests and ensuring enquiries are resolved

Supporting the sales team with day-to-day administration

Assisting with incoming service and repair enquiries

Administration & Accounts Support

Assisting with debtor administration and customer payments

Supporting month-end administration and reconciliations

Maintaining accurate customer and supplier records

Preparing reports, spreadsheets and business documentation

Coordinating customer and supplier compliance requirements

Ensuring information is entered accurately into business systems

Office & Operations Coordination

Coordinating freight bookings, deliveries and follow-ups

Assisting with stocktake administration

Welcoming customers and visitors professionally

Coordinating office supplies and general office requirements

Providing administration support to operations, procurement and management

Helping improve systems, processes and office efficiency

There is plenty to keep you busy!

You'll need to be comfortable switching between tasks, managing competing priorities and maintaining accuracy, even when the phones are ringing and the office is busy.

You'll have the satisfaction of knowing that your work directly supports our customers, our team and the performance of the business.

WHAT WILL MAKE YOU SUCCESSFUL?

We're looking for someone who brings both strong administration capability and the right attitude.

Ideally, you'll have experience in a busy customer service, sales administration or business support environment.

You’ll be someone who:

Loves being busy – You enjoy a productive day and thrive when there's plenty happening.

Enjoys variety – You're happy to turn your hand to different tasks and responsibilities.

Has a high care factor – You genuinely care about customers, colleagues and the quality of your work.

Is highly organised – You can prioritise, manage deadlines and keep things moving.

Has excellent attention to detail – Accuracy matters to you, especially with orders, invoices and financial information.

Delivers professional customer service – You're friendly, confident, helpful and an excellent communicator.

Takes ownership – You follow things through and don't leave loose ends.

Is confident with technology – You're comfortable using business systems, Microsoft Office, Excel and email.

Enjoys working with numbers – You're comfortable with invoicing, reconciliations and general accounts administration.

Is a genuine team player – You willingly help others and understand that everyone's contribution matters.

Has initiative – You see what needs doing and take action without always being asked.

Most importantly, we're looking for someone who takes pride in their work and wants to be known as a reliable, capable and valued member of the team.

WHAT'S ON OFFER?

Excellent salary of $75,000-90,000 + Super, depending on experience

Permanent, full-time position

Monday to Friday working week

Flexible start and finish times around 8:00am-4:30pm or 8:30am-5:00pm

Professional and established business in Knoxfield

Busy and varied role with plenty of responsibility

Supportive team and approachable management

Opportunity to learn, develop and grow your skills

A workplace where your contribution is recognised and valued

WHY YOU'LL LOVE THIS ROLE

Others love the energy of a busy workplace, the challenge of juggling priorities and the satisfaction of getting things done.

If you're the second type, you'll feel right at home here.

You'll have variety, responsibility, customer interaction and the opportunity to make a real difference every day.

"Pumping Solutions That Are... Simply Better."

We're looking for someone who wants to bring that same standard of excellence to customer service and administration.

SOUND LIKE YOUR KIND OF JOB?

If you're an experienced Customer Service & Administration professional who loves being busy, enjoys variety and takes pride in doing things well, we'd love to hear from you.