Accounts & Customer Service Officer

Aquaworks; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Big Wet Natural Spring Water in Melbourne is seeking an Accounts & Customer Service Officer to join our busy team in Doveton. The role blends accounts receivable, customer service, order processing and general administration.

You will be the key contact for customers, handling enquiries, invoices and orders with attention to detail while providing friendly, professional service in a supportive, family-owned business.

Qualifications

• Previous experience in accounts receivable, bookkeeping or an accounts administration role
• Strong customer service and communication skills
• A friendly, professional and patient telephone manner
• Excellent organisational skills and attention to detail
• Confidence managing multiple priorities in a busy environment
• Good computer skills and the ability to learn new systems quickly
• A proactive attitude and willingness to take ownership of tasks
• The ability to work both independently and as part of a team

Responsibilities

• Managing customer enquiries via phone, email and in person
• Accounts receivable duties, including invoicing, payment processing, account reconciliations and following up outstanding payments
• Processing customer orders for bottled water, coffee products and equipment
• Setting up, renewing and managing water cooler and coffee machine rental agreements
• Assisting customers with coffee machine sales enquiries
• Using our in-house routing software to schedule deliveries and coordinate customer orders
• Liaising with our delivery drivers to ensure efficient service
• Maintaining accurate customer records and account information
• Resolving customer enquiries and complaints professionally
• Providing general administrative support to the team

Skills

Accounts receivable

Customer service

Bookkeeping

Organisational skills

Attention to detail

Communication skills

Telephone manner

MS Office

Tools

MYOB

Job description

Competitive salary based on experience + superannuation

Competitive salary based on experience + superannuation

About Us

Big Wet Natural Spring Water is a well-established, family-owned Australian business supplying bottled spring water, water coolers, coffee products and equipment to homes and businesses throughout Melbourne.

We pride ourselves on providing exceptional customer service, reliable deliveries and building long-lasting relationships with our customers.

We are looking for a friendly, organised and motivated Accounts & Customer Service Officer to join our busy team in Doveton.

About the Role

This is a varied, hands-on position combining accounts receivable, customer service, order processing and general administration.

You'll be a key point of contact for our customers, ensuring their enquiries, orders and accounts are handled efficiently and professionally.

We're looking for someone who enjoys working with people, has excellent attention to detail and can confidently manage multiple tasks in a busy office environment.

Key Responsibilities

• Managing customer enquiries via phone, email and in person

• Accounts receivable duties, including invoicing, payment processing, account reconciliations and following up outstanding payments

• Processing customer orders for bottled water, coffee products and equipment

• Setting up, renewing and managing water cooler and coffee machine rental agreements

• Assisting customers with coffee machine sales enquiries

• Using our in-house routing software to schedule deliveries and coordinate customer orders

• Liaising with our delivery drivers to ensure efficient service

• Maintaining accurate customer records and account information

• Resolving customer enquiries and complaints professionally

• Providing general administrative support to the team

About You

We are seeking someone who is approachable, reliable and enjoys being part of a close-knit team.

To be successful in this role, you will have:

• Previous experience in accounts receivable, bookkeeping or an accounts administration role

• Strong customer service and communication skills

• A friendly, professional and patient telephone manner

• Excellent organisational skills and attention to detail

• Confidence managing multiple priorities in a busy environment

• Good computer skills and the ability to learn new systems quickly

• A proactive attitude and willingness to take ownership of tasks

• The ability to work both independently and as part of a team

Highly regarded:

• Experience using MYOB

• Previous experience in a high-volume customer service environment

• Experience managing a large customer database

• Familiarity with order processing, delivery scheduling or logistics administration

Full training will be provided on our in-house ordering and delivery systems.

What We Offer

• A stable, full-time position with an established Australian family-owned business

• Friendly, supportive and welcoming team environment

• Monday to Friday working hours - no weekends

• Variety in your day, with both accounts and customer service responsibilities

• Training and ongoing support

• Opportunity to grow with the business

• Competitive remuneration based on experience