Sales Administrator/Reception

The Recruitment Alternative Ltd; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Training provided

Small team

Defined role

Weekday schedule

Job summary

The Recruitment Alternative Ltd in Truganina, VIC is seeking an admin-focused candidate to join a small, close-knit team. This role blends sales administration with front-of-house reception, ensuring orders are accurate and on track.

You will be the first point of contact for customers, manage orders from receipt to delivery, and support the sales team with CRM accuracy. Five days onsite, 8:30am–4:30pm.

Qualifications

• Proven experience in sales administration or order processing.
• High attention to detail and accuracy.
• Efficient and organised with the ability to manage competing priorities.
• Confident with Microsoft Office; CRM/ERP experience is an advantage.
• Willingness to work onsite five days a week.

Responsibilities

• Process sales orders and check accuracy before finalisation.
• Manage orders from receipt to delivery: applying customer payments, scheduling shipments and issuing invoices.
• Follow up open, unpaid and uncollected orders, and manage back orders.
• Track freight and keep customers updated, working with the warehouse and logistics providers.
• Work closely with the sales team to keep the CRM accurate.
• Close out month end by invoicing every supplied order.
• Answer calls, greet visitors and respond to customer enquiries.
• Keep the office running: supplies, filing and organising team lunches and events.

Skills

Sales administration

Order processing

Attention to detail

Organised

Customer service

Microsoft Office

CRM/ERP experience

Tools

Microsoft Office

CRM/ERP

Job description

The Recruitment Alternative – Truganina VIC

• Admin-focused role in a small, close-knit team

• Truganina, VIC


• Full-time, Mon to Fri 8:30am - 4:30pm


• Admin-focused role in a small, close-knit team

About the business

Our client is an established Australian manufacturer and distributor of automotive workshop equipment, supplying trade workshops and home enthusiasts across the country. It is big enough to be busy and small enough that good work gets noticed.

About the role

This is a varied role that combines sales administration with front-of-house reception. You will be the welcoming first point of contact for customers and visitors, and the person who keeps orders on track: getting them right, keeping them moving and closing them out.

You will be the trusted second set of eyes on every order before it goes out the door. If you love getting the details right and take real pride in your work, you will thrive in this role.

What you'll be doing

• Processing sales orders and checking them for accuracy before they are finalised


• Managing orders from receipt to delivery: applying customer payments, scheduling shipments and issuing invoices


• Following up open, unpaid and uncollected orders, and managing back orders


• Tracking freight and keeping customers updated, working with the warehouse and logistics providers


• Working closely with the sales team to keep the CRM accurate


• Closing out month end by making sure every supplied order is invoiced


• Answering calls, greeting visitors and responding to customer enquiries


• Keeping the office running: supplies, filing and organising team lunches and events

About you

• Proven experience in sales administration, order processing or a similar role


• High attention to detail, with a track record of reducing errors


• Efficient and organised, and able to manage competing priorities


• Confident with Microsoft Office; CRM or ERP experience is an advantage


• Quick to learn and open to feedback


• A steady, reliable and professional presence in a small team


• Happy working onsite five days a week

Experience in wholesale, distribution, freight or logistics will be well regarded.

What's on offer

• Monday to Friday, 8:30am - 4:30pm, no weekends


• A clearly defined role, with training provided


• A small, stable team where you can own your work