Customer Service Officer
Haircare Group
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Benefits offered by this job
Job summary
Qualifications
- At least 2 years of experience in customer service or administration role.
- Good communication skills and a friendly personality.
- Strong attention to detail and accuracy.
Responsibilities
- Provide exceptional customer service via phone, email, and Zendesk.
- Process orders accurately into the ERP system.
- Build and nurture strong customer relationships.
Skills
Education
Tools
Job description
At Haircare Group, we’re more than just a company—we’re a trusted partner to the professional hair industry. Proudly Australian and family-owned for over 50 years, we’re passionate about building industry-leading brands and distributing premium haircare products across Australia and New Zealand. Founded by a hairdresser, for hairdressers, we understand that for us, it’s more than hair—it’s about making a difference in people’s lives.
We are looking for a Casual Customer Service Officer to join our Marleston Head Office team. If you\'re a qualified hairdresser with a passion for customer service and administration, this could be your perfect opportunity!
- 2-3 days a week working in a casual, supportive environment.
- Utilize Your Expertise: Combine your hairdressing background with your customer service skills in a role that values your experience and input.
- Work with a Purpose: Make a difference by delivering exceptional service and building lasting customer relationships.
- Provide exceptional customer service by responding to inquiries promptly via phone, email, and Zendesk, ensuring a positive experience every time.
- Process orders accurately and efficiently into our ERP system, ensuring customers receive exactly what they need.
- Offer expert advice and tailored solutions that make a real difference for each customer.
- Build and nurture strong relationships, ensuring clients feel supported throughout their journey with us.
- Keep customers in the loop with timely updates on order progress, ensuring transparency and trust.
- A qualified hairdresser—your expertise is key to providing top-notch advice and customer care.
- At least 2 years of experience in a customer service or administration role.
- Strong multitasking and prioritization abilities, with a keen eye for detail and accuracy.
- Exceptional communication skills—both written and verbal.
- Proficiency in Microsoft Office Suite and ERP systems.
- A positive, friendly personality who loves interacting with people and has a genuine passion for sales.
- Strong problem-solving abilities and initiative—no two days are the same!
- Competitive pay plus generous product discounts and an annual product allowance.
- A supportive, fast-paced, and fun team culture that feels more like family.
Ready to Take the Next Step? Apply Now!
If you’re a qualified hairdresser who’s ready to bring your skills to a role that values your expertise, we’d love to hear from you. For us, it’s more than hair—it’s about making a real impact.
Please note: You must have full Australian work rights to apply for this role.
- Seniority level: Not Applicable
- Employment type: Other
- Job function: Customer Service
- Industries: Wholesale
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