Customer Service Agent: Order Handling & Tracking

Boral; Sydney; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Recognition and rewards

Career development opportunities

Team culture with regular lunches

Job summary

Boral is seeking an experienced Customer Service Agent to join their Concrete and Quarries Contact Centre. You will assist quarry customers with orders and inquiries, working Monday to Friday with opportunities for Saturday overtime.

The role requires a reliable team player with strong communication skills and the ability to manage competing priorities. Join a supportive team culture offering recognition and genuine career development into sales or wider customer service roles at Boral,

Qualifications

• Reliable team player with strong customer service skills.
• Ability to manage competing priorities in a busy environment.
• Eagerness to learn and adapt to new technologies.

Responsibilities

• Receive and process customer orders quickly and accurately.
• Learn about plant production and truck network capabilities.
• Track deliveries and update customers using vehicle tracking.
• Build strong relationships with customers and internal teams.

Skills

Customer-focused

Strong communication skills

Problem solving

Computer literacy

Team player

Job description

Boral is seeking an experienced Customer Service Agent to join their Concrete and Quarries Contact Centre. You will assist quarry customers with orders and inquiries, working Monday to Friday with opportunities for Saturday overtime.

The role requires a reliable team player with strong communication skills and the ability to manage competing priorities. Join a supportive team culture offering recognition and genuine career development into sales or wider customer service roles at Boral,