Customer Service Agent

Boral; Sydney; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Recognition and rewards

Career development opportunities

Team culture with regular lunches

Job summary

Boral is seeking an experienced Customer Service Agent to join their Concrete and Quarries Contact Centre. You will assist quarry customers with orders and inquiries, working Monday to Friday with opportunities for Saturday overtime.

The role requires a reliable team player with strong communication skills and the ability to manage competing priorities. Join a supportive team culture offering recognition and genuine career development into sales or wider customer service roles at Boral,

Qualifications

• Reliable team player with strong customer service skills.
• Ability to manage competing priorities in a busy environment.
• Eagerness to learn and adapt to new technologies.

Responsibilities

• Receive and process customer orders quickly and accurately.
• Learn about plant production and truck network capabilities.
• Track deliveries and update customers using vehicle tracking.
• Build strong relationships with customers and internal teams.

Skills

Customer-focused

Strong communication skills

Problem solving

Computer literacy

Team player

Job description

Are you reliable, driven, and customer-focused? Do you enjoy dealing with people on a daily basis? If you answered YES, WE WANT YOU!

The Opportunity

Boral is looking for an experienced Customer Service Agent, to join their Concrete and Quarries Contact Centre. Reporting directly to the Customer Service Team Leader, you will assist our quarry customers with orders and general enquiries.

You will be allocated a shift within our operating hours Monday to Friday (6am–6pm), with the opportunity for Saturday overtime on rotation.

Your duties

• Receive and process customer orders quickly and accurately (full training provided)
• Learn about our plant production and truck network capabilities
• Track deliveries and update customers using our vehicle tracking systems
• Build strong, professional relationships with customers and internal teams

About you

• YOU will be a reliable team player
• YOU will be a customer-focused problem solver, with strong communication skills
• YOU will have the ability to manage competing priorities in a busy environment
• YOU will have computer literacy and eagerness to learn

What’s On Offer

• Recognition and rewards for your contribution to business success
• Genuine career development opportunities into sales or wider customer service roles
• A supportive, fun team culture with regular team lunches and incentives

About Boral Quarries

Boral is Australia’s leading quarry operator, with 76 quarries, sand pits and gravel operations, supplying about 30 million tonnes of product annually. Our raw materials of stone, gravel and sand are used to build our homes, workplaces, public buildings, roads, and key infrastructure projects.

Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours: Safety, Teamwork, Ambition, Accountability and Respect.

We’re proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great.

Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.