Customer Service Agent

Kennards Hire; Adelaide; Hybrid; AUD 55,000 - 72,000; Full time

Benefits offered by this job

Training & development

Profit sharing

Employee discount

Job summary

Kennards Hire in Regency Park, SA, is seeking a Customer Service Agent to support our South Australian branch. You will assist customers by phone and email with hire solutions, quotes, deliveries and inquiries, while coordinating with branches to ensure smooth operations.

You will work in a fast-paced team, with a rotating roster and weekend work from home options. This role rewards proactive problem solving and excellent communication to deliver great customer outcomes.

Qualifications

• Experience handling customer enquiries by phone and email.
• Strong verbal and written communication skills.
• Genuine customer-first mindset.
• Good problem-solving and negotiation skills.
• Confidence using systems and Microsoft Office.

Responsibilities

• Responding to customer enquiries over the phone and via email.
• Understanding customer needs and identifying the right hire solution.
• Preparing equipment hire quotes and guiding customers through the hire process.
• Coordinating with branches and teams on equipment availability and deliveries.
• Managing orders and updating hire schedules and customer information.
• Resolving issues, complaints and escalations.
• Assisting with breakdown enquiries and troubleshooting.
• Following up to confirm orders and service details.
• Identifying opportunities to upsell equipment and consumables.
• Completing administration to keep hires running smoothly.

Skills

Phone enquiries

Email enquiries

Verbal communication

Written communication

Problem solving

Multitasking

Tools

Microsoft Office

Job description

• Customer-focused role helping customers find the right hire solutions
  
• Join a supportive team at our Regency Park location
  
• Weekend work from home flexibility available as part of a rotating roster
  

About the role
We’re looking for a Customer Service Agent to join our South Australian Support Branch team, based at Regency Park.

You’ll be one of the voices of Kennards Hire, helping customers over the phone and via email with everything from equipment hire and quotes through to deliveries, logistics, breakdowns and general enquiries.

This is a role for someone who genuinely enjoys talking to people, solving problems and finding the best way to get things sorted. You’ll work closely with our branch network and operational teams to make our customers’ jobs easy and deliver on our Every Customer a Raving Fan value.

No two conversations will be exactly the same. You’ll be responsible for:

• Responding to customer enquiries over the phone and via email
• Understanding what customers need and helping identify the right hire solution
• Preparing equipment hire quotes and assisting customers through the hire process
• Coordinating with our branches and operational teams around equipment availability, deliveries and logistics
• Managing customer orders and updating hire schedules and customer information
• Helping resolve customer issues, complaints and escalations
• Supporting customers with equipment breakdown enquiries and troubleshooting
• Following up with customers to confirm orders, services and other information
• Identifying opportunities to recommend additional equipment and consumables
• Completing the administration needed to keep customer hires running smoothly.

The role goes beyond simply answering calls - you'll take ownership of enquiries, work with the wider Kennards Hire network and find practical solutions for customers.

About you

You’ll enjoy working in a fast-paced, customer-focused environment where you’re speaking with different people throughout the day and juggling multiple priorities.

We’re looking for someone who has:

• Experience handling customer enquiries by phone and email
• Strong verbal and written communication skills
• A genuine customer-first mindset
• Good problem-solving and negotiation skills
• Confidence using systems and Microsoft Office
• Strong attention to detail and the ability to prioritise and multitask
• A flexible approach and ability to adapt when priorities change
• Good administration and office-based skills
• Most importantly, a genuine enjoyment of helping customers and solving problems over the phone.

Your roster

• This is a full-time role with a rotating roster, so flexibility is important.
• Weekday shifts may be 6:30am-3:00pm or 8:30am-5:00pm, with availability required for 7:30am-4:00pm weekend shifts on a rotating roster.
• For rostered weekend shifts, there is flexibility to work from home, giving you the convenience of remote work while continuing to support our customers.

Join our team
You can always tell someone who works at Kennards Hire. They'rewell-rounded, fair-dinkum and damn good at what they do. Once you walk throughour door, we’ll back you all the way with the tools and resources you’ll needto succeed. You’ll be trusted as part of our family, supported to lead in manyways and have opportunities to develop and grow your expertise.
There’s also a great range of employee benefits and rewards on offerincluding:

• Allthe training and development you need to build a successful career with us
• Pathwaysto pursue your career, nationally and internationally
• Additionalfinancial benefits if you stay with us for more than five years (to saythanks for your loyalty)
• Opportunityfor profit share
• Greatemployee discount rates on our hire gear
• Ourannual awards night, team BBQs and many other fun social events.

If you're passionate about customer service, thrive in a dynamic environment, and want to be part of a family-oriented company that values growth and innovation, we want to hear from you!

So, whether you’re starting out, switching roles,changing industries or ready to make your next career move, With Kennards HireYou Can.