Customer Service Person/ Driver

Kennards Hire; Redcliffe; On-site; AUD 72,000 - 81,000; Full time

Benefits offered by this job

Profit share bonus

Weekend allowance

Comprehensive training and support

Job summary

Kennards Hire is seeking a Customer Service Person/Driver to support branches with expert advice, equipment pickups and deliveries, and customer care. Training will be provided to ensure readiness for hire and safety standards.

The role requires a valid driver’s licence, weekend availability on a rotating roster, and physical capability for loading/unloading. A proactive, team-oriented attitude is essential to help keep our gear ready and customers satisfied.

Qualifications

• Experience in customer service across diverse settings (retail, hospitality, trades) preferred.
• A valid driver's licence is required.
• Weekend availability on a rotating roster is expected.
• Role involves physical tasks including lifting and standing for long periods.
• Strong communication skills and a proactive learning mindset are essential.
• Interest in machinery with training provided in role.

Responsibilities

• Instruct customers on safe equipment usage and operate as the driving/delivery liaison.
• Perform pickups and deliveries to customer sites, loading and unloading equipment safely.
• Deliver exceptional customer service in all interactions.
• Maintain equipment by basic servicing and cleaning, ensuring readiness for hire.
• Assist with branch facility cleaning and general equipment checks in/out.

Skills

Customer service

Communication

Teamwork

Physical fitness

Safety awareness

Job description

Customer Service Person/ Driver - Permanent

Redcliffe

• Proudly Australian, family-owned business with a big heart and strong values
• Get hands-on with a wide range of gear – every day brings something new
• Full training and support provided – we’ll teach you everything you need
• $81,144 salary package ($72,450 base salary + super) + profit share bonus + weekend allowance

With Kennards Hire You Can

As a company that’s been around since 1948, we know what matters most: family and it’s at the heart of everything we do. We’re the largest family-owned equipment hire company in Australia and New Zealand, with more than 2,000 team members located at over 200 sites and branches. Our mission is clear: we want to be the best hire company in the world. We’re committed to growing sustainably and innovating in ways that benefit our people, our customers and our business. And at the end of the day, we’re all focused on delivering what we say we will do – make our customers’ jobs easy.

About the role

As the Kennards Hire representative to our customers, we support you with the training and development you need to be successful in your role. The Customer Service Person/ Driver is the critical link between a Kennards Hire branch, our customers and their projects, big or small. You’ll be in charge of everything that makes our customers’ job easy; expert advice, pickups, deliveries and making sure our equipment is ready for hire.

This role requires you to;

• Instruct and demonstrate to customers on how to safely use our equipment.
• As the Driver, perform pickup and delivery of equipment from customer sites, which includes safely loading and unloading of equipment
• Provide exceptional customer service in all customer interactions
• Maintain the high standard and quality of equipment through regular servicing and minor repairs.
• Perform cleaning of branch facilities and maintenance of equipment as required
• Perform equipment ‘check in’ and ‘check out’ inspections

About you

• Successful applicants have come from various backgrounds such as; Customer service, building & construction, hospitality, retail, driver, landscaping, trade & maintenance.
• A valid driver's licence
• The availability to work weekends on a rotating roster
• This role requires some physical components including lifting and standing on your feet for long periods. A level of physical fitness is required and the ability to pass a drug test
• Strong communication skills
• Be proactive and keen to learn new skills
• An interest in machinery and equipment, although training will be provided
• A positive attitude and team player

Join our team

You can always tell someone who works at Kennards Hire. They're well-rounded, fair-dinkum and damn good at what they do. Once you walk through our door, we’ll back you all the way with the tools and resources you’ll need to succeed. You’ll be trusted as part of our family, supported to lead in many ways and have opportunities to develop and grow your expertise.

There’s also a great range of employee benefits and rewards on offer including:

• All the training and development you need to build a successful career with us
• Pathways to pursue your career, nationally and internationally
• Additional financial benefits if you stay with us for more than five years (to say thanks for your loyalty)
• Opportunity for profit share
• Great employee discount rates on our hire gear
• Our annual awards night, team BBQs and many other fun social events.

As part of the recruitment process, you will be required to complete background checks which may include a police and medical check.

So, whether you’re starting out, switching roles, changing industries or ready to make your next career move, With Kennards Hire You Can.