Customer Service Agent

Kennards Hire; Southern Downs Regional; On-site; AUD 65,000 - 79,000; Full time

Benefits offered by this job

Profit share

Employee discounts

Training & development

Career progression

Job summary

Kennards Hire in Girraween, WA is seeking a Customer Service Agent to deliver outstanding service via phone, email and digital channels. You will provide timely solutions, collaborate with operations, and manage inquiries, quotes and escalations to build strong customer relationships.

We value a dynamic, family-oriented culture with growth and innovation, offering extensive training, pathways to advance, profit sharing and employee discounts as part of our comprehensive benefits.

Qualifications

• Customer service experience across digital, phone, and email.
• Ability to multitask in a fast-paced environment.
• Strong communication and problem-solving skills.

Responsibilities

• Providing timely solutions via phone, email, and digital channels.
• Collaborating with operations for seamless customer experiences.
• Handling inquiries, quotes, escalations, and equipment breakdown support.
• Managing details, schedules, and building strong customer relationships.

Skills

Customer service

Phone & email communication

Collaboration

MS Office

Tools

MS Office

Job description

• Deliver exceptional customer service through phone and email interactions.

• Deliver exceptional customer service through phone and email interactions.
• Collaborate with local teams to solve problems and create seamless customer experiences.
• Join a dynamic, family-oriented company focused on growth, innovation, and employee development.
• $72,000 + Super + Profit Share

With Kennards Hire You Can

As a company that’s been around since 1948, we know what matters most: family and it’s at the heart of everything we do. We’re the largest family-owned equipment hire company in Australia and New Zealand, with more than 2,000 team members located at over 200 sites and branches. Our mission is clear: we want to be the best hire company in the world. We’re committed to growing sustainably and innovating in ways that benefit our people, our customers and our business. And at the end of the day, we’re all focused on delivering what we say we will do – make our customers’ jobs easy.

About the role

As a Customer Service Agent, you will play a crucial role in delivering exceptional customer service by;

• Providing timely solutions via phone, email, and digital channels.
• Collaborating with operations for seamless customer experiences.
• Handling inquiries, quotes, escalations, and equipment breakdown support.
• Managing details, schedules, and building strong customer relationships.

About you

• You are passionate about customer service, thrive in a dynamic environment, and want to be part of a family-oriented company that values growth and innovation.
• Customer service experience, including digital, phone, and email.
• Dedication to exceptional service and strong customer focus.
• Proficiency in communication, MS Office tools, and problem-solving.
• Detail-oriented, adaptable, and skilled in multitasking.
• Motivated to excel in a phone-based role, with administrative expertise.
• Available to work weekends (the role has staggered shifts on a rotating roster including weekends and early and late shifts).

Join our team

You can always tell someone who works at Kennards Hire. They're well-rounded, fair-dinkum and damn good at what they do. Once you walk through our door, we’ll back you all the way with the tools and resources you’ll need to succeed. You’ll be trusted as part of our family, supported to lead in many ways and have opportunities to develop and grow your expertise.

There’s also a great range of employee benefits and rewards on offer including:

• All the training and development you need to build a successful career with us
• Pathways to pursue your career, nationally and internationally
• Additional financial benefits if you stay with us for more than five years (to say thanks for your loyalty)
• Opportunity for profit share
• Great employee discount rates on our hire gear
• Our annual awards night, team BBQs and many other fun social events.

If you're passionate about customer service, thrive in a dynamic environment, and want to be part of a family-oriented company that values growth and innovation, we want to hear from you!

So, whether you’re starting out, switching roles, changing industries or ready to make your next career move, With Kennards Hire You Can.

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Customer Service Agent • Girraween, WA, AU