Customer Service Agent

Kennards Hire; Sydney; On-site; AUD 48,000 - 62,000; Full time

Benefits offered by this job

Training & development

Career pathways (national & intl)

Profit sharing

Employee discounts

Annual awards night

Team socials

Job summary

Kennards Hire is seeking a Customer Service Agent in Sydney to deliver exceptional support via phone, email, and digital channels. You will collaborate with local operations to ensure seamless customer experiences and handle inquiries, quotes, escalations, and equipment breakdown support.

The role emphasizes strong communication, problem-solving, and a proactive, detail-oriented approach in a dynamic, family-oriented company that values growth and development.

Qualifications

• Customer service experience across digital, phone, and email channels.
• Strong customer focus with dedication to exceptional service.
• Proficiency in communication and problem-solving.
• Detail-oriented, adaptable, and able to multitask.
• Willingness to work weekends on a rotating roster.

Responsibilities

• Providing timely solutions via phone, email, and digital channels.
• Collaborating with operations for seamless customer experiences.
• Handling inquiries, quotes, escalations, and equipment breakdown support.
• Managing details, schedules, and building strong customer relationships.

Skills

Customer service experience

Communication skills

Problem solving

Multitasking

MS Office proficiency

Weekend availability

Tools

MS Office

Job description

• Deliver exceptional customer service through phone and email interactions.
• Collaborate with local teams to solve problems and create seamless customer experiences.
• Join a dynamic, family-oriented company focused on growth, innovation, and employee development.

WithKennards Hire You Can

As a company that’s been around since 1948, we know what matters most: familyand it’s at the heart of everything we do. We’re the largest family-ownedequipment hire company in Australia and New Zealand, with more than 2,000 teammembers located at over 200 sites and branches. Our mission is clear: wewant to be the best hire company in the world. We’re committed to growingsustainably and innovating in ways that benefit our people, our customers andour business. And at the end of the day, we’re all focused on delivering whatwe say we will do – make our customers’ jobs easy.

About the role

As a Customer Service Agent, you will play a crucial role in delivering exceptional customer service by;

• Providing timely solutions via phone, email, and digital channels.
• Collaborating with operations for seamless customer experiences.
• Handling inquiries, quotes, escalations, and equipment breakdown support.
• Managing details, schedules, and building strong customer relationships.

About you

• You are passionate about customer service, thrive in a dynamic environment, and want to be part of a family-oriented company that values growth and innovation.
• Customer service experience, including digital, phone, and email.
• Dedication to exceptional service and strong customer focus.
• Proficiency in communication, MS Office tools, and problem-solving.
• Detail-oriented, adaptable, and skilled in multitasking.
• Motivated to excel in a phone-based role, with administrative expertise.
• Available to work weekends (the role has staggered shifts on a rotating roster including weekends andearly and late shifts).

Join our team

You can always tell someone who works at Kennards Hire. They'rewell-rounded, fair-dinkum and damn good at what they do. Once you walk throughour door, we’ll back you all the way with the tools and resources you’ll needto succeed. You’ll be trusted as part of our family, supported to lead in manyways and have opportunities to develop and grow your expertise.
There’s also a great range of employee benefits and rewards on offerincluding:

• Allthe training and development you need to build a successful career with us
• Pathwaysto pursue your career, nationally and internationally
• Additionalfinancial benefits if you stay with us for more than five years (to saythanks for your loyalty)
• Opportunityfor profit share
• Greatemployee discount rates on our hire gear
• Ourannual awards night, team BBQs and many other fun social events.

If you're passionate about customer service, thrive in a dynamic environment, and want to be part of a family-oriented company that values growth and innovation, we want to hear from you!

So, whether you’re starting out, switching roles,changing industries or ready to make your next career move, With Kennards HireYou Can.