Customer Service Advisor, Richlands

Scania Australia; Brisbane; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Monthly bonus potential

Paid parental leave

Salary packaging

Corporate benefits

Record growth

Inclusive work culture

Focus on digitalisation & electrified,

Job summary

Scania Australia is seeking a customer-focused planner to join the Richlands team in Brisbane. You will build strong relationships with customers, coordinate service bookings and ensure needs are met throughout the Scania experience.

You will be the first point of contact, manage vehicle check-ins and bookings, and handle administrative duties with care. A supportive training environment is provided to develop planning skills and software proficiency.

Qualifications

• Excellent communication and interpersonal skills to drive positive business outcomes.
• Strong verbal and written communication skills with good computer skills.
• Accuracy with data entry and administrative tasks.

Responsibilities

• Be first point of contact, welcoming customers.
• Check in vehicles.
• Make service & repair bookings via email, in person, phone & customer portal.
• Update customers with clear communication.
• Invoice completed work orders.
• Return keys to customers.
• Book courtesy cars.
• Perform general administrative duties.

Skills

Communication

Verbal & Written

Data entry

Time management

Problem solving

Job description

Role Summary

Scania Richlands is hiring. Join our friendly team & use your relationship skills to support & connect with our valued customers.

Job Responsibilities

Scania Richlands is hiring. Join our friendly team & use your relationship skills to support & connect with our valued customers.

Life at Scania

Our purpose is to Drive the Shift towards a sustainable transport system. At Scania, our people are our most valuable strength. Being part of the Scania family offers employees an exciting future in an environment that is steered by our core values; Customer First, Respect, Team Spirit, Responsibility & Elimination of Waste. You know us as a world-leading provider of transport solutions. Leading innovation towards a sustainable global transport system. We have one unique resource at Scania to achieve this – you. Welcome to Scania.

What You Will Do

You will integrate as a key member of our dynamic Customer Service Team, through developing strong customer relationships, you will ensure their needs and expectations are achieved throughout their Scania experience.

• Be first point of contact, welcoming our customers
• Checking in their vehicles
• Making service & repair bookings via email, in person, phone & by customer portal using the latest Scania software
• Updating customers - great communication skills
• Invoicing of completed work orders
• Return keys to customer
• Booking courtesy cars
• General administrative duties

Planner Experience Required But Not Essential (training Is Provided)

• Accuracy with data entry

Who You Are

• Your excellent communication and interpersonal skills will help you to drive positive business outcomes
• Strong verbal and written communication skills along with good computer skills
• Effective problem solving, negotiating and influencing skills
• Strong abilities in time management, organisation and administration
• Ability to think on your feet and show initiative

What We Can Offer You

• Potential to earn monthly bonus
• Paid Parental Leave benefits
• Salary packaging and corporate benefits
• A company that is enjoying record growth
• A dynamic and inclusive work culture - be part of a great team environment
• Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability

You need to be an Australian / New Zealand Citizen or an Australian / New Zealand permanent resident to apply for this role.

Formal offer of employment is subject to standard pre-employment checks including medical and other background checks.

As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.