Customer Service Advisor, Richlands

Scania Nederland B.V.; City of Brisbane; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Monthly bonus

Paid Parental Leave

Salary packaging

Job summary

Scania Richlands is seeking a customer-focused team member to join our service team. You will develop strong customer relationships, ensure their needs are met throughout their Scania experience, and support us as the face of Scania.

You will welcome customers, check in vehicles, and arrange service and repair bookings across email, in person, phone and the customer portal. Attention to data entry and timely communication is essential.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Strong verbal and written communication skills.
• High attention to detail in data entry and admin tasks.
• Ability to manage time effectively and stay organised.
• Experience in planning or scheduling is helpful (training provided).

Responsibilities

• Be first point of contact, welcoming our customers.
• Check in their vehicles.
• Make service and repair bookings via email, in person, phone and customer portal.

Skills

Excellent communication

Verbal communication

Written communication

Interpersonal skills

Time management

Data entry accuracy

Administration

Job description

Scania Richlands is hiring. Join our friendly team & use your relationship skills to support & connect with our valued customers.

Job Responsibilities

Life at Scania

Our purpose is to Drive the Shift towards a sustainable transport system.
At Scania, our people are our most valuable strength. Being part of the Scania family offers employees an exciting future in an environment that is steered by our core values; Customer First, Respect, Team Spirit, Responsibility & Elimination of Waste.
You know us as a world-leading provider of transport solutions. Leading innovation towards a sustainable global transport system. We have one unique resource at Scania to achieve this – you.

Welcome to Scania.

What you will do

You will integrate as a key member of our dynamic Customer Service Team, through developing strong customer relationships, you will ensure their needs and expectations are achieved throughout their Scania experience.
As the face of Scania, you will:

• Be first point of contact, welcoming our customers
• Checking in their vehicles
• Making service & repair bookings via email, in person, phone & by customer portal using the latest Scania software
• Updating customers - great communication skills
• Invoicing of completed work orders
• Return keys to customer
• Booking courtesy cars
• General administrative duties
• Planner experience required but not essential (training is provided)
• Accuracy with data entry

Who you are

• Your excellent communication and interpersonal skills will help you to drive positive business outcomes
• Strong verbal and written communication skills along with good computer skills
• Effective problem solving, negotiating and influencing skills
• Strong abilities in time management, organisation and administration
• Ability to think on your feet and show initiative

What we can offer you

• Potential to earn monthly bonus
• Paid Parental Leave benefits
• Salary packaging and corporate benefits
• A company that is enjoying record growth
• A dynamic and inclusive work culture - be part of a great team environment
• Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability

You need to be an Australian / New Zealand Citizen or an Australian / New Zealand permanent resident to apply for this role.
Formal offer of employment is subject to standard pre-employment checks including medical and other background checks
As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.