Customer Service Advisor/ Delivery Coordinator

Scania Australia; Adelaide; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Annual bonus scheme

Salary packaging and novated leasing

Retail discounts on JB Hi Fi, Specsav­

Health insurance discount

Digitalisation and sustainabilityFocus

Job summary

Scania Australia is seeking a capable administrator with strong customer-relations skills to coordinate new vehicle movements from order intake to delivery. The role involves overseeing build processes, registering vehicles, and liaising with suppliers to ensure accurate builds and timely handovers.

You will manage quotes, check credit limits, and identify appropriate payment methods while maintaining high standards of communication with customers and internal teams.

Qualifications

• Excellent communication and interpersonal skills
• Strong time management and organisation abilities
• Effective problem solving
• Strong written and verbal communication skills
• Mechanical or workshop aptitude is advantageous

Responsibilities

• Coordinate new vehicle movements from order intake to delivery and generate associated documentation.
• Oversee build processes and supplier liaison to ensure timely vehicle completion.
• Manage customer expectations with timely progress updates and handover upon completion.
• Support quotation processes by checking payment terms and applicable payer types; upsell where appropriate.
• Collaborate with external suppliers and the Scania Australia Service Network to streamline movements.

Skills

Interpersonal skills

Time management

Organisation

Problem solving

Verbal & written communication

Job description

Role Summary

Join a fantastic team showcasing your excellent customer relationships. Vehicle/transport industry and Administration experience preferable.

Job Responsibilities

Life at Scania

Our purpose is to Drive the Shift towards a sustainable transport system.

At Scania, our people are our most valuable strength. Being part of the Scania family offers employees an exciting future in an environment that is steered by our core values; Customer First, Respect for the Individual, Elimination of Waste, Determination, Team Spirit and Integrity.

You know us as a world-leading provider of transport solutions. Leading innovation towards a sustainable global transport system. We have one unique resource at Scania to achieve this – you.

Welcome to Scania, a company that is enjoying record growth.

What you will do

This role is responsible for managing and exceeding customer expectations through the process of coordinating new vehicle movements, this role is responsible for;

• Overseeing Build process from Order Intake to Delivery
• Processing of New Truck Deliveries
• Registering of vehicles
• Generate purchase orders and liase with suppliers to accurately build vehicles
• Conduit between the Customer, third party vendors and the Workshop to ensure a single point of contact
• Manage customer expectations by providing timely updates on job progress, handling of cash sales transactions and conducting vehicle handover upon completion of the work
• Manage the quotation process, including checking customer credit limits and guarantees of payment; and identify applicable payer i.e. Warranty, Contracts, Cash Sale etc
• Create and invoice work orders, add job lines and allocate work to the workshop planner with regard given to workshop booking capacity and work load.
• Identify opportunities to upsell and cross-sell by promoting additional products or services to meet customer needs, contributing to increased sales and customer value
• Liaise with external suppliers to ensure efficient co-ordination of new vehicle movements through the Scania Australia Service Network

Who you are

Your excellent communication and interpersonal skills will help you to drive positive business outcomes along with the following:

• Ability to think on your feet and show initiative
• Strong abilities in time management, organisation and administration
• Effective problem solving
• Strong written and verbal communication skills
• Mechanical or workshop aptitude is advantageous

What we can offer you

• A dynamic and inclusive work culture - be part of a great team environment
• A company that is enjoying record growth and eligibility for an annual company bonus scheme
• Salary packaging, novated leasing and exclusive discounts on retail, dining, travel, entertainment, leisure, accommodation and more
• Corporate benefits programme with discounts at JB Hi Fi, Specsavers and more
• Exclusive health insurance discount, access to an online health and wellness platform with up to 50% off at over 400 fitness and wellbeing brands including gyms, active wear, healthy meals, supplements, self-care and more
• Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability

If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company.

To apply for this role, you need to have full working or rights of New Zealand or Australia

Formal offer of employment is subject to standard pre-employment checks including medical and other background checks