Customer Experience & Service Booking Advisor

Scania Nederland B.V.; City of Brisbane; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Monthly bonus

Paid Parental Leave

Salary packaging

Job summary

Scania Richlands is seeking a customer-focused team member to join our service team. You will develop strong customer relationships, ensure their needs are met throughout their Scania experience, and support us as the face of Scania.

You will welcome customers, check in vehicles, and arrange service and repair bookings across email, in person, phone and the customer portal. Attention to data entry and timely communication is essential.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Strong verbal and written communication skills.
• High attention to detail in data entry and admin tasks.
• Ability to manage time effectively and stay organised.
• Experience in planning or scheduling is helpful (training provided).

Responsibilities

• Be first point of contact, welcoming our customers.
• Check in their vehicles.
• Make service and repair bookings via email, in person, phone and customer portal.

Skills

Excellent communication

Verbal communication

Written communication

Interpersonal skills

Time management

Data entry accuracy

Administration

Job description

Scania Richlands is seeking a customer-focused team member to join our service team. You will develop strong customer relationships, ensure their needs are met throughout their Scania experience, and support us as the face of Scania.

You will welcome customers, check in vehicles, and arrange service and repair bookings across email, in person, phone and the customer portal. Attention to data entry and timely communication is essential.