Customer Service Advisor

City Facilities Management Australia; City of Monash; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

On-site parking

Discounts Hub with exclusive discounts

Job summary

City FM Australia is seeking a motivated customer service representative to join our fast-paced team, supporting Coles and our valued customers. This full-time, permanent role offers on-site training and a clear path to career development in a facilities management environment.

The successful candidate will handle a high volume of calls, provide exceptional service, capture data accurately, and build strong relationships with customers and colleagues.

Qualifications

• 12 months experience in helpdesk or call centre.
• Strong customer service focus.
• Excellent written and verbal communication.
• Strong attention to detail.
• Attend 2 weeks on site paid training.

Responsibilities

• Effectively manage a high volume of inbound/outbound calls.
• Resolve, manage and escalate problems logged by customers.
• Accurately capture data and work to realistic KPI’s.
• Provide exceptional service by building relationships with customers and colleagues.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Data entry

Relationship building

Job description

City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe,successful and sustainable outcomes, on time and on budgetfor our partners.

The Opportunity:

This role offers an enthusiastic,motivated and ambitious customer service representative an opportunity to join a fast paced, professional team taking your career to the next level by supporting our valued customer, Coles.

This is a Full-time Permanent opportunity working Monday - Friday between 7am and 7pm on a rotating roster.

Why you want to work for our team:

• Workingwithin a custom designed modern building with free on- site secure parking
• Supportive, funand encouraging team earning above award wage
• Career progressionmaking use of our extensive learning and developmentprogram.
• Discounts Hub with exclusive discounts across major Australian retailers

Your key responsibilities will include:

• Effectively manage a high volume of both inbound/outbound calls.
• Resolve, manage and escalat[e] problems logged by our customers.
• Accurately capture data and work to realistic KPI’s.
• Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.

You will be required to:

• 12 months experience working on a helpdesk/call centre–Preferred.
• Exceptional customer service focus.
• Excellent communication skills, both written and verbal.
• Strong attention to detail.
• Attend 2 weeks on site paid training

City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.

City does not accept any unsolicited resume referrals from Recruitment Agencies. Please do notsubmitany resumes or associated profiles to the Citycareers portal or to any City team members. City will not pay any placement fees relating to unsolicited resume referrals