Customer Service Advisor

seek.com.au; Geelong; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Ongoing training

Supportive culture

Base salary with bonuses

Career progression

Job summary

Blood Hyundai and Geelong Mazda is a family owned business delivering quality automotive services in Geelong. We are seeking a new Service Advisor following an internal promotion.

You will provide end-to-end support for customers, keep them informed about bookings and works, and work with other departments to maintain a high level of customer service.

We offer ongoing training, a supportive team culture and realistic career progression, plus a base salary with weekly and monthly bonuses.

Qualifications

• Excellent communication and interpersonal skills.
• Outstanding attention to detail.
• Current VIC Driver's license.
• Eagerness to learn and upskill.

Responsibilities

• Provide end-to-end support for customers in the Service department.
• Keep customers informed about service bookings and works.
• Work as a team to ensure customer experience exceeds benchmarks.
• Sell the benefits of products and services.
• Maintain high levels of accuracy and attention to detail.
• Positively resolve customer complaints or concerns.
• Be part of an upbeat working environment.
• Collaborate with other departments professionally.

Skills

Communication skills

Attention to detail

Customer service

VIC driver's license

Team player

Job description

Blood Hyundai and Geelong Mazda is a family owned business that has been providing quality Automotive Services in Geelong.Due to internal promotion, we are currently seeking a new member to join our team.

As a Service Advisoryou will be provided ongoing support and career progression opportunities.

About the role

• Provided end to end support for customers in the Service department
• Providing customers with up to date information regarding their service booking and works
• As a team, ensuring customer experience results exceed the benchmark
• Ability to sell the benefits of the products and services
• Attention to detail whilst ensuring high-level accuracy
• Positively resolving any customer complaints or concerns
• Be able to enjoy an upbeat working environment
• Work as a team with other departments demonstrating a high level of professionalism

Successful Applicant’s

A high level of personal commitment to providing an exceptional customer experience

• Excellent communication and interpersonal skills
• Outstanding attention to detail
• Current VIC Driver's license
• Eagerness to learn and up skill

On Offer

• Ongoing manufacture training so you can be equipped for the role.
• Work with a team committed to maintaining a supportive culture
• A generous base salary with weekly and monthly bonuses available
• Realistic career progression opportunities

Only applicants selected for an interview will be contacted.

Blood Hyundai/ Geelong Mazda are an equal opportunity employer.